Bill Gaddis Chrysler-Dodge-Jeep-Ram

Service I purchased my Jeep new in 2013 and have continued to use your service faithfully. I live in New Castle and there is a dealership here but prefer you I purchased my Jeep new in 2013 and have continued to use your service faithfully. I live in New Castle and there is a dealership here but prefer your service as the employees are so nice and helpful! More

My first JEEP Very friendly and extremely easy to deal with. I was never there longer than I needed to be. Everything was explained very simply and I was confident Very friendly and extremely easy to deal with. I was never there longer than I needed to be. Everything was explained very simply and I was confident that I was dealt with honest. More

Always great I've been dealing with Gaddis for about 13 years and have always been VERY satisfied. They've been good to us and have looked out for me and my vehic I've been dealing with Gaddis for about 13 years and have always been VERY satisfied. They've been good to us and have looked out for me and my vehicle needs since my husband passed.. More

5 Star Friendly and accommodating staff. Excellent workmanship. Always willing to do what is necessary to satisfy the customer. The staff of this dealership Friendly and accommodating staff. Excellent workmanship. Always willing to do what is necessary to satisfy the customer. The staff of this dealership is stable enabling long term relationships More

Shirley Pearson 2009 Dodge Grand Caravan I hope you go back to providing the diagram with facts/numbers and indicating what you did. I depend on those. It would be nice if you could provide I hope you go back to providing the diagram with facts/numbers and indicating what you did. I depend on those. It would be nice if you could provide a couple of little tables or a "coffee table" for people to set their drinks on while waiting. AND that waiting area is frigid in winter. Otherwise I love you guys to pieces. More

service repair i had a warranty repair done the work took less than an hour and was done right the first visit the parts were also on hand and did not have to be ord i had a warranty repair done the work took less than an hour and was done right the first visit the parts were also on hand and did not have to be ordered More

FILED WITH THE BBB AND RAM CUSTOMER CARE I went to the dealership with en exact description of the truck that I wanted on another dealers lot. In case that was not available, we built one onl I went to the dealership with en exact description of the truck that I wanted on another dealers lot. In case that was not available, we built one online to use as reference. Ed ended up locating another truck in Ohio. All he told me was that he found the truck and would have it delivered. After the sale, when he gave me the keys, I noticed the Fob did not have remote start. He said that is no big deal and they would install it at no charge, if I pay for the parts. The next morning, I went over the sticker. Other items not included were upgraded audio, Heated seats and steering wheel, and engine block heater. All of these are items that I requested and was not informed of them not being included. The MSRP on this truck is actually higher than the truck that I built online with all of the features I requested. The following day I emailed Ed and requested that they swap the audio and remote start from my trade in and I would buy parts for the other missing options so that they did not have to foot the bill for the mistake. I got no reply. I have forwarded that request two times since then over the past week and a half. no reply other than one time he emailed that he must have deleted it accidentally. I forwarded it again, but no reply. Today I called to report a chip in the paint that had been touched up and polished. it blew off in the car wash. Again, no reply. As part of the deal, I had them tint the windows also. I have to take that back in to be redone also. There is dirt under the tint. Desired Outcome/Settlement I would like for Gaddis to work out the details with a dealer closer to me to have the requested options installed and the paint chip fixed correctly as it should have been done before delivery. If they would have found the truck I wanted or simply informed me that they could not, we would not be in this situation. I could have ordered from the factory and even saved a bit. Bottom line is, this truck is a big investment and I do not think it is unrealistic to expect. a dealer to find what i request. More

Purchased a Chrylser T&C on July 5, 2013 and it has been in the service for a total of 7 days now. (it is currently July 28). I test drove the van on July 3 and there were no issues. As I was driving i been in the service for a total of 7 days now. (it is currently July 28). I test drove the van on July 3 and there were no issues. As I was driving it two days later i noticed the brakes were bad, the door lock on the passenger side was not working, nor was that window. These issues were not there on July 3rd. I called the salesman I worked with at purchase time that following Monday morning and the first available time they could look at it was that friday. Maybe if they sold better quality cars they could get people in faster.I took it in and was given a list of things they would fix, at no cost to me. GREAT! I got the van back and the "perform service" indicator was on. I looked in the manual thinking it could just be in need of a oil change.I was a little irritated because I figured most lots already did that. Sure enough, "perform service" could mean it needed an oil change. So I took it to my normal place, close to work, and was called about two hours later and informed the head gasket was leaking. I called Gaddis and was told "we will try to work it in". I dropped it off that afternoon (Wednesday), knowing I could not drive it if the head gasket was in fact leaking and have no heard a word in two days. I have called twice a day and each time was told "we haven't looked". Even at the end of the day, there's no call to let me know anything. Common courtesy is lost I guess. I will not buy from them again. I'll take my money and go back to Ford or Chevy. I leave for vacation in 4 days, with two kids, and my husband. Guess that won't be happening. More

Got nothing but a run-around. Once the sale was made on a new car, they didn't stand behind warranty. I had to contact the manufacturer to get the work done right. Very arrogant. Will never buy from the a new car, they didn't stand behind warranty. I had to contact the manufacturer to get the work done right. Very arrogant. Will never buy from them again. Nooooooooooooooooooooooooooo noooooooooooooo nooooooooooooo!!!!! More