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Bill Jacobs BMW

Naperville, IL

Overview
Employees
Reviews
Vehicles
5.0
3,285 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,285 reviews

February 14, 2025

Donnie was courteous and friendly. He did everything to make sure the vehicle got what it needed. More

by Wes
Recommend Dealer
Yes
Employees Worked With
Donnie Kaegebein
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February 14, 2025

Truly efficient and fast service. Donnie was my Advisor and is very knowledgeable and provided great service. More

by David
Recommend Dealer
Yes
Employees Worked With
Donnie Kaegebein
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February 14, 2025

Really good experience! Donnie went above and beyond to make sure the service visit was great!! More

by Lynn
Recommend Dealer
Yes
Employees Worked With
Donnie
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February 14, 2025

My service advisor was Donnie. Easy to work with and gets the job done and on time. More

by Dennis
Recommend Dealer
Yes
Employees Worked With
Donnie
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February 14, 2025

Great service as always from Alex Flinn. For years my family has taken their cars to Bill Jacobs BMW. More

by Miriam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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February 13, 2025

It was my first time buying from a traditional dealership coming from Tesla and I had an overall positive experience. Russ was extremely helpful and went the extra mile for me multiple times. It was much app More

by skrema78
Recommend Dealer
Yes
Employees Worked With
Russ Millard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 13, 2025

My vehicle was involved in an accident. Alex Flinn was able to arrange the tow and deal with my Insurance company. Very much appreciated his help. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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February 13, 2025

The ease of making appointments, convenience to drop off and get a loaner car. Alex is exceptional at time management and knows his clients. More

by Zach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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February 12, 2025

Great dealership. Best selection, professional sales and service teams. Shout out to Mark G (sales) and Jeff H (service). More

by buckleyj27w160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Graffagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Helsebus in Service
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February 11, 2025

Very good customer service and overall, a pleasant buying experience. There were no games and tricks and I didn't feel pressured beyond a healthy negotiation of couple of the aspects of the deal. Russ Mill More

by Marcin C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russ Millard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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