6 BMW Dealers near 60540near 60540

I showed up early for my appointment which I thought was - BIKESWOODS

I showed up early for my appointment which I thought was 10:00 but it was in fact 2:00. Jason overheard my conversation with the girl at the podium and came right over and said it was no problem that he would take me early! He did not have to do that. It was my mistake! Excellent customer service!

I had a great experience at Laurel BMW. - pandrade7

I had a great experience at Laurel BMW. Luke was a pleasure to work with and got me a great deal on my 2026 X3 M50.

Casey was incredibly helpful answering all of the - Thaddeus

Casey was incredibly helpful answering all of the questions I had about my vehicle. Diven made the purchase process very easy by working directly with my bank. 10/10 experience, would gladly come back here for another purchase.

On December 9th I took my X5 to the dealer for service, - MonikaB

On December 9th I took my X5 to the dealer for service, oil change etc. I opted to wait as usual. Once I got my car back, started it, I immediately got a check engine light on and a notification that the oil pressure is low and to turn off my car and call for roadside assistance. Since I was still parked at the dealer, I went in and addressed it with the service sales guy, Fred, who told me it must be a sensor that's malfunctioning, and he'll have the guys check. Since the car was parked up front, I had a clear view of Fred walking with the tech carrying a whole, full container of oil they proceeded to pour into my car. I recorded it and then approached Fred asking why he lied as it was clear my car was empty of any engine oil. He then told me they just "topped it off" which is absurd, judging by the size of the container and that all of it fit into the car. Fred went to get his manager, Matt, who was apologetic and promised a call back same day with a solution that will be satisfactory in case my car has any problems as a result of their negligence. I did not get a call back that day, it came a week later. Matt left a VM that I returned and left my own since he did not answer. Since then, I have called numerous times, always left a VM, emailed him directly, and the only response I finally got was this weekend, that he was out of office and will call me on Monday. That also did not happen. Instead, I called him and had to leave another VM. Both of the guys I dealt with that day kept repeating they run a reputable service and it must have been a system glitch when refilling oil... Not sure how you can call yourself reputable when you ignore complaints, lie and ignore your customer. How in the world do they have a 5* rating on Google. I am sure I am not the only one with this experience.