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Bill Jacobs BMW

Naperville, IL

Overview
Employees
Reviews
Vehicles
5.0
2,771 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 2,771 reviews

April 23, 2024

Donnie is always great. He's always on time and does a great job communicating via text and or phone call fast, friendly and efficient service. More

by Andrew
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Apr 24, 2024 -

Bill Jacobs BMW responded

Hi Andrew, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Apr 24, 2024 -

Bill Jacobs BMW responded

Hi Andrew, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We hope you have a great day!

Helpful 1
April 23, 2024

Excellent service from Donnie! He got me in and out quickly and kept me informed and got my car back quickly. More

by Mohammed
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Apr 24, 2024 -

Bill Jacobs BMW responded

Hi Mohammed, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Apr 24, 2024 -

Bill Jacobs BMW responded

Hi Mohammed, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

Helpful
April 23, 2024

Donnie was great. Enjoyed the service experience very much. He's my advisor for life!! More

by Shane
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Apr 24, 2024 -

Bill Jacobs BMW responded

Hi Shane, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Apr 24, 2024 -

Bill Jacobs BMW responded

Hi Shane, thanks for your praise and kind comments about our team. We hope you have a great day!

Helpful
April 23, 2024

Once again Brendon exceeded expectations. He got me in on what looked like a busy day and got me back on the road! Thanks again! More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon
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Apr 24, 2024 -

Bill Jacobs BMW responded

Hi Frank, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We hope you have a great day!

Apr 25, 2024 -

Bill Jacobs BMW responded

Hi Frank, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
April 23, 2024

I would recommend Bill Jacobs BMW for your next visit. Alex Flinn and their service department is the best in the area. I have purchased many cars, and Bill Jacobs knows how to treat their customers. Grea More

by Harold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Apr 25, 2024 -

Bill Jacobs BMW responded

Hi Harold, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please don't hesitate to reach out if there's anything additional we can do for you.

Apr 25, 2024 -

Bill Jacobs BMW responded

Hi Harold, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
April 23, 2024

I have purchased a vehicle at BMW dealership on April 22nd, 2024. The service had exceeded all expectations, excellent environment. The team who was assisting me, starting with the sales person Bill Ea More

by dksign1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
GIGI DEMIROVSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

Apr 25, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
April 22, 2024

I just purchased a brand new BMW x5 and I cannot recommend Bill Jacob’s BMW highly enough. Maggie Bernard, the saleswomen who assisted me, was incredibly friendly, eager to help, and Extremely Knowl More

by Cujack13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maggie Bernard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
April 22, 2024

I will always bring my vehicle in to Bill Jacobs BMW. Their staff is so friendly, especially Alex Flinn. He showed us why BMW service is the best in the industry. More

by Jessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Apr 24, 2024 -

Bill Jacobs BMW responded

Hi Jessica, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Apr 24, 2024 -

Bill Jacobs BMW responded

Hi Jessica, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! We hope you have a great day!

Helpful
April 21, 2024

Oil service plan for $225 for 3yrs of oil plan is great. Jacob Murrar offered this plan it it paid off. Thank for your recommendation. Much appreciated with your service. More

by Abdelmansour89
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
Apr 22, 2024 -

Bill Jacobs BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Apr 22, 2024 -

Bill Jacobs BMW responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Helpful
April 21, 2024

I love how Jacob Murrar always meets me by my car when i come in for service with a smile. Very knowledgeable about how to take care of my BMW cars and maintenance needs. More

by Mohk87
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
Apr 22, 2024 -

Bill Jacobs BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Apr 22, 2024 -

Bill Jacobs BMW responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Helpful
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