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Bill Jacobs BMW

Naperville, IL

5.0
3,256 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,256 reviews

April 29, 2022

I recently purchased an X3 from Bill Jacobs. I had the pleasure of working with Bill Earnest. The sale was very smooth. Bill was very patient, detail oriented, and professional. We had to order More

by ramon.chen01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
May 01, 2022 -

Bill Jacobs BMW responded

Hi, thank you for sharing your positive experience! We can't wait to see you again, have a great day.

April 29, 2022

Direct, easy to work with, answered questions efficiently, made process easy, would certainly recommend and use again More

by bmw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Schneider
May 01, 2022 -

Bill Jacobs BMW responded

Hi, we are so happy to read such a great review about Bill Jacobs BMW! We look forward to your next visit! Take care!

April 29, 2022

I've been coming for regular oil changes for almost 10 years now, and Jeff Hulsebus is definitely someone you can trust for an outstanding service. The dealership also provides you with such an excellent More

by garcia.130
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
May 01, 2022 -

Bill Jacobs BMW responded

Hi, we are so happy to read such a great review about Bill Jacobs BMW! We can't wait to see you again, have a great day.

April 28, 2022

Bill Jacobs BMW and my service advisor Jeff H. again went the extra mile. My X5 was rear ended and in the repair shop for over 5 months. I was now over due for service and was able to get in to More

by RA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
Apr 30, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

April 28, 2022

I had my car serviced here and had Steven Erazo help me with my service and it was a great experience. Very detailed and explained everything well to me. I’ll be going back! More

by User21792
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Apr 30, 2022 -

Bill Jacobs BMW responded

Hi Beemerguy, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

April 28, 2022

My advisor Steven Erazo was great and the service was excellent will definitely recommend to others. More

by clarissa_ojeda96
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven erazo
Apr 30, 2022 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

April 28, 2022

I was in the market for a full size Range Rover. My son's friend, Tristan G. who works at Bill Jacobs, kept bringing up the X7 telling me I should at least look at it. Frankly, I wasn't interested. More

by Gears
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristan Gallegher and Harry Gianos
Apr 30, 2022 -

Bill Jacobs BMW responded

Hi Gears, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

April 27, 2022

Very good on your salesmen and spaces and services,we are very happy and very like our vehicle , thank you! More

by Masonmei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Apr 29, 2022 -

Bill Jacobs BMW responded

Hi Masonmei, thank you so much for your positive comments about Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 27, 2022

Thank you to Mike Alwin, he took care of my last minute tire emergency with my tire, got me in and out in a timely manner. More

by rluginsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Apr 29, 2022 -

Bill Jacobs BMW responded

Rluginsky, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Thanks again for taking the time to leave us this information about your recent visit. Take care!

April 27, 2022

I had my SUV serviced this week and everything was flawless. Nick Huerter was my new service advisor and he did a great job! I will request him from now on! The video provided is a nice touch! More

by Cortney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Apr 29, 2022 -

Bill Jacobs BMW responded

Hello Cortney, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We hope you have a great day!

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