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Bill Jacobs BMW

Naperville, IL

Overview
Employees
Reviews
Vehicles
4.9
2,754 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 2,754 reviews

March 30, 2024

Bought my first car at Bill Jacobs BMW. Entire experience was hassle free, and no hidden dealership fees or secret add-on requirements. Took the car for a test drive, and Preston, my cl More

by jvandermayer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marlenne Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Preston
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Apr 02, 2024 -

Bill Jacobs BMW responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

Apr 02, 2024 -

Bill Jacobs BMW responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

Helpful
March 30, 2024

Great service experience from beginning to finish. John was friendly and made sure my service visit was quick. More

by Will
Recommend Dealer
Yes
Employees Worked With
John. S
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Apr 02, 2024 -

Bill Jacobs BMW responded

Hi Will, thank you for taking the time to let us know how we did. We hope you have a great day!

Apr 02, 2024 -

Bill Jacobs BMW responded

Hello Will, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
March 30, 2024

Very helpful sales and team for new purchase. Efficient and friendly. Enjoyed the experience - better than many others. Bill E is amazing and the staff is helpful supporting each other. The BMW I More

by Greg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Trax
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Bill Jacobs BMW responded

Hello Greg, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
March 30, 2024

Excellent communication from are service rep John. He made sure the service was complete and the vehicle was washed. More

by Angie
Recommend Dealer
Yes
Employees Worked With
John
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Apr 02, 2024 -

Bill Jacobs BMW responded

Hello Angie, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

Apr 02, 2024 -

Bill Jacobs BMW responded

Hi Angie, thank you for taking the time to let us know how we did. We hope you have a great day!

Helpful
March 30, 2024

Husain made the entire process smooth and comfortable. This is by far the best experience I have ever had at a dealership. More

by kylejo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Mancuso
5.0
This rating includes all reviews, with more weight given to recent reviews.
HUSAIN SHEIKHANI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalil Guissé
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Bill Jacobs BMW responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

Helpful
March 30, 2024

What a pleasure it was working with Donnie, our service advisor. The entire process was great. More

by Paul
Recommend Dealer
Yes
Employees Worked With
Donnie
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Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Paul, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Paul, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Helpful
March 30, 2024

The whole service experience was exceptional. Donnie and his team did a wonderful job getting the vehicle fixed. More

by Bill
Recommend Dealer
Yes
Employees Worked With
Donnie
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Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Bill, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Bill, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Helpful
March 30, 2024

Very friendly and helpful no matter how busy they are. Donnie always takes the time to answer my questions. More

by Stanton
Recommend Dealer
Yes
Employees Worked With
Donnie
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Apr 01, 2024 -

Bill Jacobs BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Helpful
March 30, 2024

The service department was very knowledgeable and exceeded all my expectations. The service was prompt and Donnie was very courteous. More

by Jerome
Recommend Dealer
Yes
Employees Worked With
Donnie
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Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Jerome, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Jerome, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Helpful
March 29, 2024

Great service as always from Mike Alwin, Mike has great attention to detail and will provide nothing but exceptional service each visit. More

by Jeff Thomas
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Mar 31, 2024 -

Bill Jacobs BMW responded

Hi Jeff, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
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