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Bill Jacobs BMW

Naperville, IL

5.0
2,945 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 2,945 reviews

January 14, 2019

Don Pawlik Excellent Service Advisor! Don Pawlik has been my service advisor for the past 6 years. He is the main reason why I have my X5 BMW service at Bill Jacobs. Don has outstanding fo More

by Benw9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Pawlik, Service Advisor
January 11, 2019

Great Service Kudos to Jeff Vobrousek for assigning Don Pawlik to deal with a serious problem with my 435XI. Don proved very knowledgeable and helpful. He made su More

by Rjd1947
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Vobrousek and Don Pawlik
January 10, 2019

Dream Car My experience at this dealership was exceptional. Craig took great care of us and helped us handle everything including finding my dream car and takin More

by BMW
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Burton
January 07, 2019

Car was like it was described. Good customer service The dealership was very nice. My salesman, Nick (Nicholas) Pandola, was very helpful. I came from out of town, and they accommodated me very well. More

by Seedoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pandola
January 05, 2019

John in service John stout in service was very helpful. He thoroughly explained everything to me and went above and beyond to make me a satisfied customer. I would hi More

by Lana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John stout
January 04, 2019

2013 Infiniti FX37 Test Drive and Price Talk My experience was positively remarkable, from the time I expressed interest in their 2013 Infiniti FX37 via the internet. Client advisor, Russ Millard More

by d4james
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Millard was my sales representative, and I met his manager before leaving.
December 29, 2018

New Vehicle Lease. Excellent Experience! Lease was made to my wife and I. Russ Millard couldn't have been kinder to both of us! I find it very telling when the sales staff treat my wife well More

by Mike Hutchens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Millard Sales and Mike Alder Advisor.
December 28, 2018

new vehicle purchase Nicely done. Easy, professional, efficient. and complete. Easy both online and in person. Showroom and vehicle were very clean and I did not have to w More

by jpkopp54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Earnest, Mike Adler, Nic Cortellini, Amir in finance
December 28, 2018

Great Experience Russ Millard and Angel Santana were fantastic! Great car buying experience! Walked in not knowing what I wanted and worked through beautifully! Thank More

by 640
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Millard and Angel Santana
December 26, 2018

New lease, great client advisor We are so glad to have reconnected with Bill. He sold us our 1st BMW at another dealership and we were struggling on our new lease. He remembered eve More

by rsalve1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
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