Bill Jacobs BMW
Naperville, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,945 reviews
Don Pawlik Excellent Service Advisor! Don Pawlik has been my service advisor for the past 6 years. He is the main reason why I have my X5 BMW service at Bill Jacobs. Don has outstanding fo Don Pawlik has been my service advisor for the past 6 years. He is the main reason why I have my X5 BMW service at Bill Jacobs. Don has outstanding follow-up, and he always makes sure I am completely satisfied with my vehicle service!! Thanks, Ben W. More
Great Service Kudos to Jeff Vobrousek for assigning Don Pawlik to deal with a serious problem with my 435XI. Don proved very knowledgeable and helpful. He made su Kudos to Jeff Vobrousek for assigning Don Pawlik to deal with a serious problem with my 435XI. Don proved very knowledgeable and helpful. He made sure all details were handled at the highest level and made sure I was always aware of the vehicle status. Just a great job! More
Dream Car My experience at this dealership was exceptional. Craig took great care of us and helped us handle everything including finding my dream car and takin My experience at this dealership was exceptional. Craig took great care of us and helped us handle everything including finding my dream car and taking care of shipping it. Thank you so much to everyone. More
Car was like it was described. Good customer service The dealership was very nice. My salesman, Nick (Nicholas) Pandola, was very helpful. I came from out of town, and they accommodated me very well. The dealership was very nice. My salesman, Nick (Nicholas) Pandola, was very helpful. I came from out of town, and they accommodated me very well. The car was just it was described on their website. I would recommend the dealership along with Nick as the sales person. More
John in service John stout in service was very helpful. He thoroughly explained everything to me and went above and beyond to make me a satisfied customer. I would hi John stout in service was very helpful. He thoroughly explained everything to me and went above and beyond to make me a satisfied customer. I would highly recommend him when getting service at Bill Jacobs. More
2013 Infiniti FX37 Test Drive and Price Talk My experience was positively remarkable, from the time I expressed interest in their 2013 Infiniti FX37 via the internet. Client advisor, Russ Millard My experience was positively remarkable, from the time I expressed interest in their 2013 Infiniti FX37 via the internet. Client advisor, Russ Millard responded within minutes with a welcome email. He followed with a call. Russ' prompt response was important to me because I was at the end of my vehicle search, and planned to decide the next day. I visited the dealership the next day. Russ was completely informative and knowledgeable, and did not pressure me. The test drive went well. I liked the vehicle so much, and Russ' relatable personality that I consider buying the car even though it was thousands more than what I planned to spend. The car was much newer than what I was looking for, but was more than fairly priced. I will definitely consider BJ BMW for possible future purchases, and I would love it if Russ is there when that happens. More
New Vehicle Lease. Excellent Experience! Lease was made to my wife and I. Russ Millard couldn't have been kinder to both of us! I find it very telling when the sales staff treat my wife well Lease was made to my wife and I. Russ Millard couldn't have been kinder to both of us! I find it very telling when the sales staff treat my wife well also and doesn't play one against the other. Negotiation was smooth and never adversarial! We were both very comfortable. Found two vehicles that matched our needs and worked the numbers to find the right one. Mike Alder worked with the numbers for us to come to an agreement. Mike is one of the most gentle people I have met and especially for the job he is in. Can't wait to work with them again in 3 years! Second lease through Bill Jacobs BMW and won't be the last! More
new vehicle purchase Nicely done. Easy, professional, efficient. and complete. Easy both online and in person. Showroom and vehicle were very clean and I did not have to w Nicely done. Easy, professional, efficient. and complete. Easy both online and in person. Showroom and vehicle were very clean and I did not have to wait at all during the process for anything. I elt like I was the only person there. More
Great Experience Russ Millard and Angel Santana were fantastic! Great car buying experience! Walked in not knowing what I wanted and worked through beautifully! Thank Russ Millard and Angel Santana were fantastic! Great car buying experience! Walked in not knowing what I wanted and worked through beautifully! Thank you guys! More
New lease, great client advisor We are so glad to have reconnected with Bill. He sold us our 1st BMW at another dealership and we were struggling on our new lease. He remembered eve We are so glad to have reconnected with Bill. He sold us our 1st BMW at another dealership and we were struggling on our new lease. He remembered everything about our first deal and it is not just about making a sale. We cannot wait to work with him again. More