Bill Jacobs BMW

Dave in parts wanted to charge me twice for a E60 M5 battery. The battery would have cost me $400.00. He could not find records that I had already paid for the battery. Rude is to say the least. I battery. The battery would have cost me $400.00. He could not find records that I had already paid for the battery. Rude is to say the least. I will NEVER recommend this STEALER to anyone. More

Fantastic dealership, the best car buying experience I have ever had. Top notch personnel that deliver on their promises and provide customer service that is unrivaled. I had an issue with the first car have ever had. Top notch personnel that deliver on their promises and provide customer service that is unrivaled. I had an issue with the first car that I bought and they went above and beyond to handle the issue. As a result, instead of just buying myself a car, I bought my wife one as well. If your in the market for a bimmer, go see Kerry and Brian. More

Mr. Earnest was friendly, professional and knowledgeable. We were looking for a used 3 series BMW. He showed us his inventory we test drove one, excellent vehicle. We ultimately ended up buying from another We were looking for a used 3 series BMW. He showed us his inventory we test drove one, excellent vehicle. We ultimately ended up buying from another dealership based on price point. I would highly recommend Bill Earnest for anyone seriously contemplating purchasing a BMW. Kevin Illia More

Had a long period of looking at various dealerships for Fords , Hyundai , Nissan ,Toyota , Mazda and BMW car options , which was in the most part a painful experience , largely due to individual salesmens Fords , Hyundai , Nissan ,Toyota , Mazda and BMW car options , which was in the most part a painful experience , largely due to individual salesmens attitude of sell at all costs. . . The experience with Bill Earnest in particular at Bill Jacobs BMW and the Hyundai guys at Downers Grove did not fall into that category . it was fun and a pleasure working with Bill and he did find a car that would have been ideal for me , top end on price and a pre owned , but a good match . I had in the meantime bitten the bullet on buying a Hyundai Genesis Coupe , but will certainly call round to see Bill "next time around" In terms of fun cars to drive I would rank Mazda 1 ... BMW 2 and Hyundai 3 More

I was helped by Bill Earnest at Jacobs BMW. He was very knowledgeable and helpful. I ultimately did not buy a car there as I found some other options on line. Despite that fact, Bill followed up with me an knowledgeable and helpful. I ultimately did not buy a car there as I found some other options on line. Despite that fact, Bill followed up with me and offered to help with servicing and information on the car I bought. Clearly he is interested in great service and not just the sale. If I do buy a new BMW, it will certainly be from Bill. More

From the initiation of my visit to the dealership, Bill Earnest exemplified exquisite qualities of being both a respectful employee and caring and concerned individual. As soon as I entered the dealership, Earnest exemplified exquisite qualities of being both a respectful employee and caring and concerned individual. As soon as I entered the dealership, Bill extended a warm and hospitable welcome. I felt completely at ease as Bill began to question me about what I was interested in. After revealing my interests, Bill keenly identified my ideal purchase: a BMW X5. Bill vivaciously explained the numerous options and details offered with my purchase. With incredible patience, Bill thoroughly described every option I did not fully understand. After examining all the positives and negatives, I decided to make my decision to purchase the vehicle. In a completely stress and pressure free setting, I freely expressed my yearning to purchase the gorgeous BMW X5. In a relatively short amount of time, Bill seamlessly filled out all the necessary papers and documents. After a completely painless process, I opened the door to my new car and basked in the luxury. I reviewed my experience and realized how simple and effective it was, in great part to Bill's generous guidance. I am completely delighted with the quality of Bill's service and my new X5! Best regards, Alex Zhdan More

From the time I walked in the dealership to the time that my vehicle was devlivered the employees were very warm and friendly.Even to this day, if I have had any questions they have been all answered and so my vehicle was devlivered the employees were very warm and friendly.Even to this day, if I have had any questions they have been all answered and so cooperative. After the delivery, everyone has been concerned that all my needs were met. I have never been this satisfied with a dealership as Bill Jacobs BMW than any other dealership. More

I would highly recommend Bill Jacobs BMW and especially Bill Earnest. From start to finish, Bill did his best to find the car I wanted for a price I could afford -- I am very satisfied with the rare 330i Z Bill Earnest. From start to finish, Bill did his best to find the car I wanted for a price I could afford -- I am very satisfied with the rare 330i ZHP with six speed manual he found for me. Another thing Bill will do is go the extra mile; I live in the City and realized I forgot to remove the City Sticker from my trade-in's windshield. I emailed Bill a day or two later and he went out to my old car to personally remove the sticker for me. Mind you, this is after I had already purchased a car from him -- the ink was more than dry and he certainly did not have to go to the extra trouble of removing the sticker but he did. I was so impressed with the service, roughly one month later my fiancee and I returned to see Bill Earnest and Kevin Jacobs and ended up with a pristine X5 trade-in for her before it ever went public. One constant throughout the entire purchase of both cars was how everyone, not just Bill and Kevin, treated you like family there. Granted, one is bound to get some smiles thrown his way at a dealership in which he just purchased a vehicle, but you can't help but notice the genuine feel from every employee. These guys just 'get it' when it comes to customer service. If you want a genuine, honest car buying experience you owe it to yourself to pay Bill Jacobs BMW a visit. More

by the way they handle business. This is my 2nd poor experience with Bill Jacobs in the past 3 years. The first time I was looking to lease a 5-series and the dealer started to show me the 3 series cars experience with Bill Jacobs in the past 3 years. The first time I was looking to lease a 5-series and the dealer started to show me the 3 series cars. After I told him that I wanted a higher model he answered in a completely rude manner and suggested that "my people" just come in and solicit without actually purchasing, therefore I left. Now I did not want to come back to them, but I needed to buy an SUV and closed the deal on a BMW X5. I thought I would be getting the car and they had began the order, however, two days later I get a call from them saying I can't get the car unless I pay extra $2,000. Although the money is not the deal here, putting up the price AFTER having closed the deal does make a difference, because it is the principal at hand. They constantly lied to me about the demand then tried to essentially hustle me. I left immediately and have instead purchased an Audi Q7 and could not be more satisfied. Honestly one of the worst experiences I have ever had purchasing a car. I was warned by several people before but I thought I would support community dealers, never going back to these people. I can't explain to you enough how dissatisfied I am because of the crap they tried to pull on me, I feel like small retailers are better at customer treatment than Bill Jacob's BMW dealership. More

I have purchased 2 cars from Bill Jacobs BMW and will never go to another dealership. I came in looking for a very specific 3 series but wanted a used car so that it fit my budget. I ended up buying a never go to another dealership. I came in looking for a very specific 3 series but wanted a used car so that it fit my budget. I ended up buying a slightly used car with EVERYTHING that I wanted and was in and out in under 4 hours. Additionally, I live in Chicago and made the trip out to Naperville because I knew the quality of service I would get from Bill Jacobs would clearly surpass any other dealership. Through this car buying experience I worked with Matthew Laxton and HIGHLY recommend that everyone who goes to Bill Jacobs asks to work with him. He was extremely knowledgable on the product, I had come in with my research already done and knew exactly what I wanted and he made that happen. My father, who used to be a carsalesman for over 10 years, ended up leaving the dealership because he was not needed. My father was so impressed with Matt and knew that Matt was going to give us the best price possible that he left me to do the negotiating (which never happened because Matt immediately offered what I needed). Since I was buying a used car that had come in the day before I bought it, there were a few cleanup items that needed to be done before I took it. Matt inspected the car himself and found every slight imperfection in the car and had everything taken care of. The car was absolutely flawless, basically brand new!!! Matt spent a full hour setting up my personal settings and running through every single feature of the car. He never rushed me or pressured me at all. He was very honest and genuinely happy for me once I found the car that I bought!!! He has followed up with me over 3 times over the past month via phone and email to make sure that everything is going great and make sure I didn't have any more questions. I have never been more happy with a purchase and have never felt more appreciated or like I was the only customer that Matt had!!! I will definitely stay in contact with Matt because I would never want to work with another salesperson after this experience. I bought a car on a Saturday (the most busy time to buy a car) and it was the easiest and seamless experience I've had. I highly recommend that anyone looking for a BMW (new or used) go to Bill Jacobs and ask to work with Matt. I assure you that you will not have to check on the prices or worry about being taken advantage of, you will get the best deal possible here and Matt will make sure of that. More