Bill Jacobs BMW

Bill Earnest is the Best! This is the third BMW purchased or leased from Jacobs through Bill Earnest. He is the antithesis of how people generally characterize car salesmen. This is the third BMW purchased or leased from Jacobs through Bill Earnest. He is the antithesis of how people generally characterize car salesmen. He is low pressure, courteous, measured, knowledgeable of his product and all in all a delight to work with. His service is beyond excellent. I’m not sure which performance I appreciate more, the car’s or Bill’s. More

Excellent service and right choice to Buy your BMW We recently got 5-Series from Bill Jacob BMW in Naperville. We are extremely happy with service , process and timeline. We worked with Alex and He did We recently got 5-Series from Bill Jacob BMW in Naperville. We are extremely happy with service , process and timeline. We worked with Alex and He did fantastic job. Thanks to Alex , Mike and Team for making a excellent experience. Thanks - Pradeep More

Excellent Had an excellent and painless experience, I highly recommend to anyone looking to purchase a BMW. True professional staff. Very happy with my new M5. Had an excellent and painless experience, I highly recommend to anyone looking to purchase a BMW. True professional staff. Very happy with my new M5. More

Oh”Happy day” Hello we are James&Pat Wooley Of Bolingbrook,IL.Recently God Blessed us the opportunity to purchase a745LI BMW auto.Now inthis era of impatience to ev Hello we are James&Pat Wooley Of Bolingbrook,IL.Recently God Blessed us the opportunity to purchase a745LI BMW auto.Now inthis era of impatience to everything the internet is the problem solver to everything & a bit of challenge to Seniors to navigate.We are preparing for a road trip& needed help to properly operate all the great features of our car so decided to go to our closest BMW dealer who is in Naperville,IL & where we were Blessed to meet Salesman Bill Earnest (A God send).Even tho we were not purchasing an auto with him he took the time to walk us thru all the features of our car.Bill’s skillful &professionalism & knowledge of Our BMW car was awesome for us& made our BMW 101 training period great! We certainly hope to see Bill's friendly face for years to come as we come in for service & products @ the dealership.We left the dealership with total satisfaction for ourselves & ready to share our experience with others ! More

Bill Jacobs Customer for life!!! Kelly Donku and the staff did a wonderful job of making this car buying experience by far the "best" experience I have ever had. I must say that in my Kelly Donku and the staff did a wonderful job of making this car buying experience by far the "best" experience I have ever had. I must say that in my previous and numerous car buying experiences, I have felt extreme anxiety and pressure from sales people. This was not the case with Kelly. She made this experience very pleasant and I felt "no pressure" at all!!! Kelly went the extra mile responding to my many emails as I tried to decide on which vehicle to choose, down to quotes on purchase versus lease; your emails were very helpful and informative!!! I contribute this wonderful buying experience to her email responses prior to coming into the dealership and arming me with so much information. Kelly's pleasant and engaging personality as well as her knowledge of the vehicle put me at ease with my decision. She is by far one of the best sales people I have worked with!! Kelly made this purchase go smoothly. This is the fastest car purchase I have ever encountered. She and the staff were awesome from the moment I walked into the dealership until I left with my new X3!!! Bill Jacobs BMW should consider themselves very lucky to such wonderful staff. I believe a company is only as strong as it's staff; and pushy sales people can really deter buyers from a dealership. This is my second purchase from Bill Jacobs BMW and I must say that I am a Bill Jacobs BMW customer for life thanks to you both!!! The patience and kindness everyone showed me is the reason that I will refer friend and family to your dealership! This is the first time I really feel that I received a fair deal and great car buying experience! I felt zero pressure from the moment I met Kelly and enjoyed a no pressure, friendly and seamless car buying process! I am in love with my new X3!!!! More

Excellent! I had an excellent experience at Bill Jacobs BMW. The staff was very friendly and went out of their way to help me. I am now driving my dream car at I had an excellent experience at Bill Jacobs BMW. The staff was very friendly and went out of their way to help me. I am now driving my dream car at a price I can afford. If you are looking for a BMW this is the place to go. I went to all the BMW dealerships in the area and this is by far the best one. More

Bill Jacobs is a WIN! Bill Jacobs is a wonderful family owned dealership that took such good care of me while I leased my new X1 last month. I dealt with all levels of man Bill Jacobs is a wonderful family owned dealership that took such good care of me while I leased my new X1 last month. I dealt with all levels of management and was treated with appreciation of my business and respect for my time. By far the quickest car purchase in my life! My salesperson, Kwaku Bentil was AWESOME! He's patient and really took time to find the right vehicle for me. I even got to spend some time with a "Genious" before I pulled off the lot to make sure I fully understood my new vehicle. This dealership is a class act! I highly recommend them and I don't write reviews very often. This place is worth it! More

Bill Jacobs BMW Kelly Donku was extremely helpful and responsive. She answered all my questions and provided quality customer service. The buying experience was one Kelly Donku was extremely helpful and responsive. She answered all my questions and provided quality customer service. The buying experience was one of the best I have ever had with a dealership. Well done! More

Excellent Dealership I had the greatest buying experience getting my brand new BMW M3 at Bill Jacobs, Bill Earnest and the rest of his team were amazing and treated me ver I had the greatest buying experience getting my brand new BMW M3 at Bill Jacobs, Bill Earnest and the rest of his team were amazing and treated me very well which made my day even better. Anyone looking for a new car should definitely consider Bill Jacobs you wont regret it. More

Turned me off to the brand bmw Found a car I liked online that was loaded to my requiremens, called and spoke with a sales person to ensure it had all features I required. I was ass Found a car I liked online that was loaded to my requiremens, called and spoke with a sales person to ensure it had all features I required. I was assured it had everything and to drive on down. We had several clncersatiln and even landed on price. Got my checkbook and I proceeded to drive 3 hours nearly 200 miles. When I got there the sales person had “left early” even tho he was waiting for me. Got passed off to another guy and while looking at the vehicle discovered that it did not have the acc feature that was a requirement for me. Got passed off to a another guy and after stating that this car was not going to work and let’s look at what other options are avalible that’s when the conversation really went down hill. I was getting vibes from both of them that the feature I was asking for was was so few and far between and pretty much didn’t exist anywhere. I was promptly told there was nothing on the lot that has this feature. I had to ask if they could check other dealers. At which point after another 10 min he came back and said, “this is the only one in our entire region” “do you want me to get it here for you with a dealer swap” he didn’t even ask anything about what I was looking for at that point and presented a car that was 15k over the price of the original car I was looking at. I let him know that that price was not even close and than had to ask if I could order a car direct since they were so hard to find. He told me “we don’t really do that, and the 2019s are already coming out in a month so I don’t think you can order any right now” “And there’s not really any option other than Chicago go buy a car up north so I would buy it while you can, does Milwaukee even have a bmw dealer?” At that point i knew that this guy also had no idea what he was talking about given that there is a bmw dealer in Madison, Appleton, and 2 or 3 in Milwaukee. All employees involved showed a total and complete lack of respect, and care that they had me drive and waste and entire day, also made in my opinion was less than 1% effort to try and save the sale. I have never been more livid in my life. I had decided at that point I would buy a Audi or Benz that I had been debating about and would never purchase a bmw. The next day on the way to my appoint In Milwaukee to purchase the Benz, I happened into international bmw in Milwaukee. Had a 100% completely different experience and low and behold they had 3 cars with the acc feature I was looking for (despite the 1 in the region that existed the day prior the bill Jacobs associate had said) The experience in Milwaukee was at international was great and ended up Purchasing a fully loaded car from the showroom floor. The experience at Bill Jacobs made a Kia dealer look like a Bentley dealer by comparison to what I experienced. Save yourself time and drive to Milwaukee or another Chicagoland dealer. More