Bill Jacobs BMW

This is THE dealer you want to avoid Terrible customer service. Untrustworthy. Strongly suggest you should beware of this dealership. Made trade in offer which was over $10,000 less Terrible customer service. Untrustworthy. Strongly suggest you should beware of this dealership. Made trade in offer which was over $10,000 less than other dealers. When I called them on that discrepancy the salesman just said well the dealership has to make a profit. Sad. More

service is once again excellent - on time and takes care of my vehicle. keeps my vehicle running especially through the winter for another year before serv is once again excellent - on time and takes care of my vehicle. keeps my vehicle running especially through the winter for another year before service is needed. More

Best in Chicagoland I lived in Naperville for 15 years but for the past 5 years in Chicago. I drive 35 miles each way for service at Bill Jacobs. Having been a customer f I lived in Naperville for 15 years but for the past 5 years in Chicago. I drive 35 miles each way for service at Bill Jacobs. Having been a customer for 20 years I couldn't always say that I would have recommended the dealership but today I can recommend the quality of the service department without reservations. More

Subpar treatment from sales team Visited Bill Jacobs for the sole purpose of purchasing a preowned 2010 Mercedes Benz. After test driving and deciding to purchase the vehicle I conta Visited Bill Jacobs for the sole purpose of purchasing a preowned 2010 Mercedes Benz. After test driving and deciding to purchase the vehicle I contacted my bank and the funds were transferred to my account for the purchase the next day. The sales team attempted to stall me out in an attempt to offer me competitive financing, then tried to deny it after trying to run a credit check on me and trying to get me to signed a consent to run it; I spoke to the sales person later after leaving the dealership and he told me that they didn't trust me or my Bank (USAA). I may drive off the lot with the car and cancel the transaction after leaving. Within the hour I purchased the same 2010 Mercedes Benz with 28,000 mile less from Optimo Motors (same price). I've never experienced that kind of treatment when you walk in the door with funds ready to purchase from any other luxury dealer. I have a BMW X-5 and would not offer this review if I wasn't totally disappointed and angry with my wasted time and effort. More

Bill and Deanna Truly Care I had purchased a BMW at Bill Jacobs a couple years ago and recently needed a reliable used car. First, Deanna in Service is tremendous. She is cheerf I had purchased a BMW at Bill Jacobs a couple years ago and recently needed a reliable used car. First, Deanna in Service is tremendous. She is cheerful, knowledgeable, and most importantly, she really cares about people. If you need something, she doesn't respond with the minimum needed to comply - she actually works with her resources and others to problem-solve, and then she takes the time to actually explain everything in a timely fashion. She's really a pleasure to work with. My second purchase this past week was handled by Bill Earnest. Say what you will about salespeople - or about car salespeople specifically - Bill Earnest is the countermeasure to every bad cliche you've ever heard. Bill listens, he works hard to research your needs, he doesn't rush your decision, he is available for your questions or concerns even on his days off, and he carries with him a knowledge of cars that shows his professionalism. My recent purchase involved a bit of a snag, and I seriously was told that "no dealership is going to care about you after you buy a used car from them." I called Bill and explained the situation, and he immediately went to the principals of dealership to help work out a solution. Again, you hear many tales of dishonest salespeople and dishonest organizations. My experience with Bill and all of Bill Jacobs reminds me that there are honest and decent people in this world - and that people CAN still enjoy quality customer service and care. I highly recommend Bill Jacobs BMW, and Bill Earnest specifically. I live 52 miles away, but peace of mind and reliability is worth every mile. More

Vehicle Service Experience The Service Advisor, Kimberly Logan, was extremely professional, friendly and helpful in answering all my questions regarding my vehicle service. Obvi The Service Advisor, Kimberly Logan, was extremely professional, friendly and helpful in answering all my questions regarding my vehicle service. Obviously her knowledge overall was outstanding. It made my service experience a pleasure. More

Excellent !! Best BMW dealership ! It is a real pleasure to get a car from there. Highly recommend working with Nick Pandola for getting your new car ! Best BMW dealership ! It is a real pleasure to get a car from there. Highly recommend working with Nick Pandola for getting your new car ! More

Wonderful Customer Service I worked with Bill Earnest and Hamza Kishta on the purchase of my first BMW at Bill Jacobs BMW. They did a great job answering my questions and provi I worked with Bill Earnest and Hamza Kishta on the purchase of my first BMW at Bill Jacobs BMW. They did a great job answering my questions and providing exemplary service. When it came time to take delivery of my vehicle, they even arranged for two porters to help get the car to my home. I appreciate their willingness to meet and exceed expectations. I recommend this team highly! More

Great Customer Service My wife and I continue to receive great customer service from Bill Jacobs BMW both in Sales and Service. Bill Earnest (Sales) and Mike Alwin (Service My wife and I continue to receive great customer service from Bill Jacobs BMW both in Sales and Service. Bill Earnest (Sales) and Mike Alwin (Service) are great to work with. They act quickly and efficiently while always keeping the customer in mind. We will continue to buy and service our vehicles at Bill Jacob BMW. Keep it up! More

Another Great Experience This was my 4th new BMW purchase from Bill Jacobs in Naperville. My sales advisor was Kelly Donku and my sales manager was Rob Trax. Kelly was grea This was my 4th new BMW purchase from Bill Jacobs in Naperville. My sales advisor was Kelly Donku and my sales manager was Rob Trax. Kelly was great to deal with. She took her time and listened to my needs and was very patient while I decided on a vehicle. Kelly was thorough and efficient. I highly recommend dealing with Kelly. I have worked with sales manager Rob Trax on past vehicles at Bill Jacobs and he has always been fantastic to deal with. He is a straight shooter and really listens to your point of view. Rob has always provided a stress free experience and I have always been pleased with the deal. A genuine professional. More