Bill Jacobs BMW

Great experience again The buying experience at Bill Jacobs is easy and user friendly. Their sales and service personnel are are very current in the information I was intere The buying experience at Bill Jacobs is easy and user friendly. Their sales and service personnel are are very current in the information I was interested in and made all the new technologies in the 2019 X5 easily understood. More

Great Experience I haven't purchased a car in many years. A friend Recommended Bill Earnest at Bill Jacobs. Both were excellent. They made the process easy and they we I haven't purchased a car in many years. A friend Recommended Bill Earnest at Bill Jacobs. Both were excellent. They made the process easy and they were fair in pricing and terms. The people were friendly and helpful. Each part or the process was straight forward and enjoyable. More

Best Dealearship Hands Down! I have bought/leased 9 luxury vehicles over the past 22 years and this was BY FAR my best overall experience!! Bill Earnest was my sales person. He l I have bought/leased 9 luxury vehicles over the past 22 years and this was BY FAR my best overall experience!! Bill Earnest was my sales person. He listened carefully to what I was looking for. He pointed out key features that mattered to me during the test drive - he didn't just give me his "stock" presentation - he focused on my needs. He quickly realized that I needed to custom order my 2019 X3 to include everything I wanted, and exclude things that were not important to me. The pricing negotiation went smoothly and I was very pleased with the final price of the vehicle. Rob Trax was the manager on that day and he was very helpful and kind as well. On the day of delivery, Amir in finance was amazing - very easy to complete the normally painful paperwork - very much appreciated. For this lease, in addition to Bill Jacobs, I had visited a couple of Mercedes dealers in the Chicago area looking at the GLC 300 and another BMW dealer looking at the X3- let me just say that these other dealerships treated me like I knew nothing about car buying and tried to inflate lease prices, were not transparent with key factors in a lease such as residual price and money factor. From start to finish everyone in this dealership treated me with respect and I would highly recommend this dealership to anyone! Bill Earnest truly cares about his customers and is second to none! More

Don Pawlik my advisor at Bill Jacobs Don Pawlik had always been professional, thorough in his explanation of my options and exactly how much I will be charged for the required service. Don Pawlik had always been professional, thorough in his explanation of my options and exactly how much I will be charged for the required service. Don is attentive to my concerns and answers all my questions...to sum up... I feel fortunate that Don is my advisor I am confident when I leave that everything will-or has been taken care of! More

The best car I've owned. The best service I've experienced. I love my BMW. After 6 years/41k miles, it performs like brand new. The service department is great. My service advisor, Don Pawlik, is amazing. I I love my BMW. After 6 years/41k miles, it performs like brand new. The service department is great. My service advisor, Don Pawlik, is amazing. It's great dealing with the same person with each visit. I go twice a year to have them swap between winter wheels/tires and summer wheels/tires, plus whatever maintenance is due. He knows me. He knows my car. I trust him. I've had bad experiences at other dealers, doing poor work and making poor service recommendations. Admittedly, the car and service cost more, but I trust their service department to do exactly what is needed and nothing more to keep my car performing properly, even oil changes. I always get a loaner, so the service visits are convenient. Scheduling appointments is easy online. More

Wonderful experience Leased my first ever BMW X1. Nestor was very helpful, knowledgeable and friendly. As was the entire staff that worked with us to make this experience Leased my first ever BMW X1. Nestor was very helpful, knowledgeable and friendly. As was the entire staff that worked with us to make this experience easy and great. They continue to be helpful and answer any questions I have. Thank you. More

Don Pawlik one of the best I took my 2011 X3 to Bill Jacobs BMW for a waterpump issue, and tie rod issue. At both times I was working with Don Pawlik and he is very responsive a I took my 2011 X3 to Bill Jacobs BMW for a waterpump issue, and tie rod issue. At both times I was working with Don Pawlik and he is very responsive and notified me of all the things that I still need done to have my wife's car running again like new. He also contacted the extended warranty for me to get it fixed up. He is super nice, and very knowledgeable when it comes to his job. Thanks for the great experience Don. More

Excellent Service! Working with Bill Earnest was so great! He knew the answers to all of my questions and concerns about leasing myself a new car. From helping me narrow Working with Bill Earnest was so great! He knew the answers to all of my questions and concerns about leasing myself a new car. From helping me narrow down which car I wanted all the way through finding almost an identical match to what we built online, Bill knew what he was doing and kept any and all concerns at bay. I cannot thank everyone at Bill Jacobs BMW who helped with getting my car lease ready so quickly and how simple the entire process was from start to finish! I look forward to working with Bill and the rest of Bill Jacobs BMW again in the future! More

Excellent Service - Highly Recommend! I’ve been a customer at Bill Jacobs BMW for close to 20 years and can’t say enough about their amazing service team – specifically Don Pawlik. Don is I’ve been a customer at Bill Jacobs BMW for close to 20 years and can’t say enough about their amazing service team – specifically Don Pawlik. Don is friendly, professional, knowledgeable and knows how to work with his customers. He always goes the extra mile for his customers, he explains everything thoroughly, and is a really nice guy! I highly recommend Bill Jacobs BMW and Don Pawlik! More

Professional and responsive Dealt with Russ Millard in my quest for a Porsche 911... He was attentive and went out of his way to do extensive research and competitor comparisons. Dealt with Russ Millard in my quest for a Porsche 911... He was attentive and went out of his way to do extensive research and competitor comparisons. Honest and direct... Great guy and good dealership! More