Bill Jacobs BMW

Best BMW Service Department After owning 3 BMWs from two different dealers, I’ve learned that Bill Jacobs BMW Naperville has BY FAR the best service department. Working with the After owning 3 BMWs from two different dealers, I’ve learned that Bill Jacobs BMW Naperville has BY FAR the best service department. Working with the advisor Don Pawlik has been a fantastic experience. The communication, expertise and efficiency of this service department, and Don, is exceptional. More

Great Purchasing Experience I recently purchased a new BMW 340i from Bill Jacobs BMW working with Russ Millard. This was my 3rd BMW and second I purchased from Bill Jacobs. Rus I recently purchased a new BMW 340i from Bill Jacobs BMW working with Russ Millard. This was my 3rd BMW and second I purchased from Bill Jacobs. Russ worked with me through the course of a month as my current lease was nearing completion. Russ was completely open and honest with pricing, rebates, and discounts on various models I was interested in. When we finally found the right car with all the right features they were able to acquire a car from another dealership that met my needs and provided delivery in just 2 days. I am very satisfied with my experience and with the whole team that assisted. More

Excellent experience from beginning to end At Bill Jacobs BMW they worked with me to make a deal! Bill Earnest was very helpful from calling the first time and followed up till I got everything At Bill Jacobs BMW they worked with me to make a deal! Bill Earnest was very helpful from calling the first time and followed up till I got everything I need for the car! My 8.5hr drive was completely worth it! More

Amazing Experience! Working with Russ Millard and Mike Alder was a great experience. I highly recommend Russ, Mike and the dealership! They were very easy to work with a Working with Russ Millard and Mike Alder was a great experience. I highly recommend Russ, Mike and the dealership! They were very easy to work with and answered all of my questions. The process was easy and very straightforward. And, the test track was a lot of fun. Go to Bill Jacobs to get your BMW, you will be very pleased! More

Great People to Deal With I worked on buying an older used Lexus from a salesman named Bill Earnest. Even though the car was well below the average cost of most of the cars on I worked on buying an older used Lexus from a salesman named Bill Earnest. Even though the car was well below the average cost of most of the cars on the lot, he was extremely curteous and efficient in answering my questions and tracking items down in order to make the deal happen and me happy/comfortable (even via the original email conversation that we started with). The car was exactly as advertised and I was happy to have made the long drive to see/get it. The whole experience went very smoothly with no pressure being felt by myself at all. Would highly recommend the dealership for any new BMW or used car sales. Thanks again! More

Nick Pandola and Mike Alder Fantastic dealership to work with. Very direct, honest, and not pushy in the least. These guys were able to get me exactly what I wanted at a price Fantastic dealership to work with. Very direct, honest, and not pushy in the least. These guys were able to get me exactly what I wanted at a price that was fair and transparent. I would highly recommend this place. More

Excellent Customer Service Great customer service. Our sales person Russ Millard was able to answer all my questions and ensured the entire process was easy & hassle free. The c Great customer service. Our sales person Russ Millard was able to answer all my questions and ensured the entire process was easy & hassle free. The car was fantastic & as described. More

Don Pawlik Excellent Service Advisor! Don Pawlik has been my service advisor for the past 6 years. He is the main reason why I have my X5 BMW service at Bill Jacobs. Don has outstanding fo Don Pawlik has been my service advisor for the past 6 years. He is the main reason why I have my X5 BMW service at Bill Jacobs. Don has outstanding follow-up, and he always makes sure I am completely satisfied with my vehicle service!! Thanks, Ben W. More

Fast and easy I found the entire purchase experience to be absolutely painless. I outlined my goals and Russ was able to meet my needs across all fronts. Couldn't I found the entire purchase experience to be absolutely painless. I outlined my goals and Russ was able to meet my needs across all fronts. Couldn't have been happier I went with Bill jacobs BMW More

NO ONE DOES IT BETTER Don Pawlik is the BEST when it comes to professionalism and service. I have had 6 BMW'S (on my 7th) mostly from another dealership due to location. I Don Pawlik is the BEST when it comes to professionalism and service. I have had 6 BMW'S (on my 7th) mostly from another dealership due to location. I will definitely go out of my way to purchase my next one there due to Don's exceptional service. I know I can rest easy, even though my car is past its warranty because of Don. He always takes great care of me and my car. More