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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,242 Reviews

1,242 Reviews of Bill Jacobs BMW - Service Center

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May 30, 2025

I love my BMW. I love the service. Alex Flinn and the BMW service staff do an excellent job, and make their customers feel important. Never going to another brand. More

by Natilee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 30, 2025

Alex Flinn always takes his time with his customers. I never feel rushed or ignored. For years he has provided the best service. More

by Sonja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 29, 2025

Thank you for your help Alex Flinn. I’ve always loved my BMW. I appreciate all your advice and honesty throughout my experiences. More

by Luther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 28, 2025

All the employees at Bill Jacobs BMW are extremely nice. I feel valued as customer and Alex Flinn creates that personal experience. Overall, great job and keep up the good work. More

by Preeti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 27, 2025

Wanted to thank Alex Flinn for helping me out. He contacted my insurance to initiate a claim. From start to finish he made the whole process very easy. More

by Catherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 20, 2025

My first visit was great. I received a lot of information and the service writer Alex was nice to do business with. More

by Derek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 15, 2025

I’m on my 3rd purchase from Bill Jacobs BMW. Alex Flinn is my guy. Service is so important to my car purchase and Alex does a great job. More

by Aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 14, 2025

Servicing of my auto was done correctly and quickly. Jeff the Service Advisor made the process simple and kept me informed of the repair status. Best dealer experience I’ve had to date. More

by morepins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwaku Bentil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Hulsebus
May 13, 2025

Alex has really good communication with his customers. I always know what is going on with my vehicle. Love the service. More

by Tanya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 12, 2025

Alex always makes sure my car is washed and vacuum after service. I never have any issues, and can count on him for a reliable service. More

by Douglas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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