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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,238 Reviews

1,238 Reviews of Bill Jacobs BMW - Service Center

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May 08, 2025

Alex Flinn has always been a trusted service representative. The Bill Jacobs service staff also has done a great job. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 07, 2025

I’m giving Alex Flinn a 5 star rating. He is incredible to work with. Very knowledgeable and professional. More

by Lindsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 06, 2025

My vehicle was at the dealership for diagnosis. Alex Flinn was thorough and explained the repairs very well. He also helped me out with the pricing which I was grateful for. Thank you for your help More

by Gregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 05, 2025

I had to bring my 3-series right after purchasing from a different dealer. Dealt with Alex Flinn who genuinely took care of the issues. Alex did such a great job, I will be buying another car from Bill Jaco More

by davoc15360@exitings.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 01, 2025

I had an excellent experience with Alex Flinn from the service department. By far, the best dealership in the area. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
April 30, 2025

Alex is a big help when trying to find the right parts for my car. He gives me the best ideas for when I am taking my car to the track. I always trust his expert advise. More

by Stephen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
April 30, 2025

This is a great dealership to have your car serviced at. Alex Flinn is wonderful and makes you feel comfortable as a customer. I won’t ever buy a non luxury car again. Great work. More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
April 30, 2025

The service interaction with Alex was excellent. He was very informative and provided a lot of great detail on what repair work was being performed. More

by Divyesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
April 29, 2025

Alex Flinn was fantastic and took care of my warranty repairs. The technicians found a few things that needed attention. Alex let me know everything would be completed the next day. It’s so nice to have More

by Amber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
yeroy68533@cyluna.com
April 29, 2025

I really liked the free car wash during service. The maintenance cost is reasonable. Alex Flinn also searched for any coupons that he could apply. This was a really nice dealership. More

by Katie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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