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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,266 Reviews

1,266 Reviews of Bill Jacobs BMW - Service Center

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July 11, 2025

Jeff H is always honest and very professional. I trust his judgment and advice. He’s extremely knowledgeable and very helpful. More

by dschoffstobeamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
July 10, 2025

I had a great experience with sales and service. My vehicle was done on time and did not have to wait long. Alex Flinn was excellent. More

by Christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
July 07, 2025

Alex Flinn has done a great job at attending to the needs of his customers. He gives you an accurate time of when your vehicle will be finished. Great service. More

by Gonzalo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
July 02, 2025

Service center was great. Fast service, honored the warranty and Jeff H. was very helpful. More

by JHook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huselbuss
July 01, 2025

I’ve owned many BMWs and have always serviced at Bill Jacobs BMW. Alex Flinn, my go to service advisor there. He really knows his cars. Love my BMW’s. More

by Frederick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
June 26, 2025

Alex Flinn always helps me out with discounts on repairs. I have an older BMW, and Alex works hard and really takes care of his customers. More

by Natalie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
June 25, 2025

Kudos to Alex Flinn for great service. Never had a service rep be so thorough with explaining repairs. More

by Mahesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
June 25, 2025

Bill Jacobs BMW is great to do business with. The sales, parts, and service departments are top in the industry. Alex Flinn also, is a pleasure to work with. More

by Megan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
June 24, 2025

Alex Flinn was so nice and helpful during my visit. He showed me around the dealership and where the Techs work. It was so nice to have a tour around the dealership. More

by Tracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
June 23, 2025

I had a great experience with Alex Flinn during my service visit. He helped me figure out what was important to fix on my vehicle. More

by Tomaso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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