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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
934 Reviews

934 Reviews of Bill Jacobs BMW - Service Center

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May 08, 2024

I give Alex Flinn 5 stars for service. He really knows how to take care of the customer and make sure their concerns are addressed. Highly recommend him. More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 10, 2024 -

Bill Jacobs BMW responded

Hi Daniel, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

May 07, 2024

This is my third time making it in for service. Nearing the end of my lease and looking forward to getting another. Alex Flinn especially has been helpful throughout the service experience. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 09, 2024 -

Bill Jacobs BMW responded

Hi Chris, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Thank you, and have a fantastic day!

May 09, 2024 -

Bill Jacobs BMW responded

Hi Chris, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 04, 2024

It's a long drive but I appreciate and trust Mike Collins in the Service Department so I don't mind making the trip. When shopping for another vehicle this was the 1st place I looked because of Mike. More

by fbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalil Guissé
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Collins
May 05, 2024 -

Bill Jacobs BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

May 05, 2024 -

Bill Jacobs BMW responded

Hello, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

May 04, 2024

Big thank you to Mike Collins for your expertise and much appreciated advice on my X5M. More

by Gbaawroble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Collins
May 06, 2024 -

Bill Jacobs BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

May 06, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 03, 2024

This is one of the nicest Dealerships. They have tons of cars to choose from and the service is fantastic. Alex Flinn in service has been our advisor for many years and treats his customer More

by Therese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 04, 2024 -

Bill Jacobs BMW responded

Hello Therese, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please give us a call. We're always happy to help!

May 05, 2024 -

Bill Jacobs BMW responded

Hi Therese, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you have any further questions, please give us a call. We're always happy to help!

May 02, 2024

Wow, what an incredible Dealership to service at. Very easy to make an appointment and get a courtesy car. Alex Flinn my Advisor was also very good and made the visit effortless. More

by Raj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 03, 2024 -

Bill Jacobs BMW responded

Hi Raj, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 01, 2024

Mike Collins is always helpful and knowledgeable when I bring my vehicle in for service. It is much appreciated. More

by B Wroble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Collins
May 03, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 03, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 01, 2024

Bill Jacobs gives me exceptional service especially Mike A, thank you for all your help each and every time. More

by Morgan Taylor
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
May 03, 2024 -

Bill Jacobs BMW responded

Hi Morgan, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 01, 2024

I've been going to this dealership for the better part of two decades and they are fantastic. In particular, their service department is top notch, they always take care of me, specifically Mike Collins. More

by JohnF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Collins
May 03, 2024 -

Bill Jacobs BMW responded

Hi, we are so happy to read such a great review about BMW Service Center! We hope you have a great day!

May 01, 2024

Nick Huerter did a great job when I came in for service with my car. More

by Izzylock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
May 03, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help!

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