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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,247 Reviews

1,247 Reviews of Bill Jacobs BMW - Service Center

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June 05, 2025

My personal experience is that Bill Jacobs BMW is the best dealership. Kudos to Alex Flinn in the service department. I’ve been a customer over the last 10 years. Recommend More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
June 04, 2025

Alex Flinn has always been that helpful service writer. My daughter usually brings our cars in for service and Alex is very good at communicating which service or repairs are needed. I like the trust and h More

by Mikel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
June 03, 2025

I had the pleasure of working with Jessica and she was exceptional! From start to finish, Jessica was incredibly knowledgeable, attentive, and made the entire process seamless. Her professionalism and gen More

by Johnwillberd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Presniakovas
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2025

Amazing service. My BMW M3 has only been serviced with Alex. He knows my car inside and out. He is super knowledgeable and provides the best service. More

by Matthew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
June 02, 2025

Alex Flinn provides excellent service. Anytime I need to get my vehicle in, he accommodates for my schedule. I love that luxury convenience. More

by Bryce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 30, 2025

I love my BMW. I love the service. Alex Flinn and the BMW service staff do an excellent job, and make their customers feel important. Never going to another brand. More

by Natilee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 30, 2025

Alex Flinn always takes his time with his customers. I never feel rushed or ignored. For years he has provided the best service. More

by Sonja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 29, 2025

Thank you for your help Alex Flinn. I’ve always loved my BMW. I appreciate all your advice and honesty throughout my experiences. More

by Luther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 28, 2025

All the employees at Bill Jacobs BMW are extremely nice. I feel valued as customer and Alex Flinn creates that personal experience. Overall, great job and keep up the good work. More

by Preeti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 27, 2025

Wanted to thank Alex Flinn for helping me out. He contacted my insurance to initiate a claim. From start to finish he made the whole process very easy. More

by Catherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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