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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,306 Reviews

1,306 Reviews of Bill Jacobs BMW - Service Center

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September 17, 2025

BMW roadside was very convenient. My vehicle was towed in and Alex Flinn set up a courtesy car for me. Great overall service. More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
September 16, 2025

The service and maintenance was reasonably priced. Alex Flinn’s customer service made it an outstanding experience. More

by Gracie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
September 15, 2025

The last dealership I went to was not great compared to going to Bill Jacobs BMW. Alex Flinn was awesome. I felt like the service experience was so much better. More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
September 11, 2025

Awesome service. Alex Flinn was so helpful and gave me some great insight on maintenance for my BMW. His knowledge of the vehicle is outstanding. More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
September 10, 2025

Thank you Alex for a great experience. You made my wife very happy that she could come on in and repair her tire for her. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
September 09, 2025

I worked with Alex Flinn during my first service visit. It was very quick while I waited for an oil change. Five star service. More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
September 08, 2025

Really great service. I’ve been a long time customer and have worked with Alex Flinn for the last 3 years. More

by Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
September 04, 2025

Unbelievably awesome service from Alex. He is honest, sincere, and genuinely cares for his customers. I would recommend him to anyone looking for a great service advisor. More

by Vijay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
September 03, 2025

Alex Flinn always has a positive outlook on what repairs may be needed for my 5-series. He works on getting you the best price. I love the service he provides. More

by Donald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
September 02, 2025

This a great dealership to do business with. From purchasing our first BMW and servicing with Alex in service. Happy customer and glad to be part of the Bill Jacobs Family. More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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