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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,239 Reviews
Call Service Center (630) 718-2860

1,239 Reviews of Bill Jacobs BMW - Service Center

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May 23, 2022

Nick Huerter did an awesome job in servicing my 2020 BMW X3. Really Impressive work.👍👍 More

by Heather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
May 25, 2022 -

Bill Jacobs BMW responded

Hi Heather, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

May 22, 2022

Mike Alwin is the best, Mike always provides the best advice when maintaining my car, I’ve been working with Mike for years and it’s such a pleasure. More

by lnewberry23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
May 24, 2022 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

May 22, 2022

Thank you to Mike Alwin for great service,Mike was able to get me in last minute when I had an emergency with my car. More

by Chris Eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
May 24, 2022 -

Bill Jacobs BMW responded

Hi Chris, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

May 22, 2022

Thank you to Mike Alwin for the continued excellent service always provided, I know Mike will always take care of my car. More

by Rita Jean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
May 24, 2022 -

Bill Jacobs BMW responded

Hi Rita, we really appreciate your feedback! We can't wait to see you again, have a great day.

May 21, 2022

Worked with the service advisor, Steve and had a great experience. He was very helpful and polite. Would definitely recommend going to him. More

by Bruce Guay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Erazo
Report | Print
May 24, 2022 -

Bill Jacobs BMW responded

Hi Bruce, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Thanks for the recommendation, and have an amazing day!

May 20, 2022

Thank you to Mike Alwin for always taking care of my cars, Mike and Bill Jacobs team has been incredible to work with for years. More

by Bingogeri777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
May 22, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

May 19, 2022

Jeff consistently provides prompt, friendly service and excellent communication. I would happily recommend him to others. More

by Abbinante
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
May 20, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Thanks again for the recommendation, and have an amazing day!

May 19, 2022

Thank you Steve for always taking care of me and my car. Great service and people here. More

by Dorin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
May 20, 2022 -

Bill Jacobs BMW responded

Hi Dorin, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

May 17, 2022

Everyone is incredibly friendly and the environment is comfortable and clean. From the point of the phone call to make an appointment through the execution of the oil change, everyone was very professiona More

by geoffreytoddsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
May 19, 2022 -

Bill Jacobs BMW responded

Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

May 17, 2022

Jeff was great. The only issue was they didn’t wash my car and it has crayon on it from where there were marking the dents. More

by Ryanmdaly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
May 19, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jeff here at Bill Jacobs BMW! We are always more than happy to assist you if anything else comes up. Take care!

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