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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,238 Reviews

1,238 Reviews of Bill Jacobs BMW - Service Center

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May 17, 2022

My service rep, Jeff, was very helpful and informative. He explained all of my options and was extremely focused on my satisfaction. He takes very good care of his customers. More

by Ddhowarter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
May 19, 2022 -

Bill Jacobs BMW responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

May 16, 2022

Jeff and the team are always great. You know you’re getting sound advice and don’t ever feel like you’re being told to get a service they wouldn’t get themselves. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
May 18, 2022 -

Bill Jacobs BMW responded

Mark, your wonderful feedback and rating mean a lot to us. We can't wait to see you again, have a great day.

May 15, 2022

The customer service at Bill Jacobs BMW was excellent! The welcome process was fast and the service review educational. Jeff explained everything clearly and was very knowledgeable. Great experience! More

by Darryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebua
May 17, 2022 -

Bill Jacobs BMW responded

Hi Darryl, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

May 15, 2022

The dealership is very clean. Service is exceptional. Jeff was a great asset to the dealership More

by Florida208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
May 17, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

May 13, 2022

Jeff was very friendly and explained everything precisely. He gives me confidence my vehicle will be taken care of properly on each visit. More

by Kevin Russell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebua
May 16, 2022 -

Bill Jacobs BMW responded

Hi Kevin, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Thank you so much for your feedback! We hope you have a great day!

May 12, 2022

Great service by Jeff. Very attentive and explained service and options thoroughly. Great job Jeff More

by excel-photo-0a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
May 14, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

May 12, 2022

Clean, courteous, car was ready ahead of their commitment, great atmosphere. Everyone made me feel welcome and taken care of. More

by David.m.wright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
May 14, 2022 -

Bill Jacobs BMW responded

Hi David, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

May 12, 2022

I've been coming to get my car serviced at Bill Jacobs by Jeff for the last 4 years and I received excellent service as always! More

by elicamp21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff hulsebus
May 13, 2022 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Thank you, and have a fantastic day!

May 10, 2022

Excellent service and very transparent. Everyone from the initial crew when you pull your car in to our service advisor was extremely polite, helpful and great to work with. More

by Johnyedinak1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
May 12, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 09, 2022

During my last visit ( May 02, 2022) I experienced at your dealership ( service department ) commendable courtesy, concern and care for which I am profoundly grateful. Kindly continue to extend such prof More

by bharatsarla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
May 11, 2022 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

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