Bill Jacobs BMW - Service Center

John in service John stout in service was very helpful. He thoroughly explained everything to me and went above and beyond to make me a satisfied customer. I would hi John stout in service was very helpful. He thoroughly explained everything to me and went above and beyond to make me a satisfied customer. I would highly recommend him when getting service at Bill Jacobs. More

Sales and Service were OUTSTANDING Bill Ernest sold my wife and I a Jeep Cherokee about 6 weeks ago. He could not have been more helpful, professional and on the ball in every aspect of Bill Ernest sold my wife and I a Jeep Cherokee about 6 weeks ago. He could not have been more helpful, professional and on the ball in every aspect of the sale. An excellent expirence. But that was not what really blew us away... We unfortunately had an issue with the car immediately as there was a problem with the car shifting in ans our of certain gears. I took the Jeep back to Bill Jacobs BMW and the problem was not only fixed within a week but it was done extremely professionally and with no hassles what so ever. Overall a phenomenal expirence More

Service Thank you to Mike A. with Bill Jacobs BMW. Great service received with every visit, very knowledgeable, and trustworthy. Always a pleasure dealing wit Thank you to Mike A. with Bill Jacobs BMW. Great service received with every visit, very knowledgeable, and trustworthy. Always a pleasure dealing with Mike A in the service department. All my needs are efficiently and in a timely manner. Thanks again. More

Oh”Happy day” Hello we are James&Pat Wooley Of Bolingbrook,IL.Recently God Blessed us the opportunity to purchase a745LI BMW auto.Now inthis era of impatience to ev Hello we are James&Pat Wooley Of Bolingbrook,IL.Recently God Blessed us the opportunity to purchase a745LI BMW auto.Now inthis era of impatience to everything the internet is the problem solver to everything & a bit of challenge to Seniors to navigate.We are preparing for a road trip& needed help to properly operate all the great features of our car so decided to go to our closest BMW dealer who is in Naperville,IL & where we were Blessed to meet Salesman Bill Earnest (A God send).Even tho we were not purchasing an auto with him he took the time to walk us thru all the features of our car.Bill’s skillful &professionalism & knowledge of Our BMW car was awesome for us& made our BMW 101 training period great! We certainly hope to see Bill's friendly face for years to come as we come in for service & products @ the dealership.We left the dealership with total satisfaction for ourselves & ready to share our experience with others ! More

service is once again excellent - on time and takes care of my vehicle. keeps my vehicle running especially through the winter for another year before serv is once again excellent - on time and takes care of my vehicle. keeps my vehicle running especially through the winter for another year before service is needed. More

Best in Chicagoland I lived in Naperville for 15 years but for the past 5 years in Chicago. I drive 35 miles each way for service at Bill Jacobs. Having been a customer f I lived in Naperville for 15 years but for the past 5 years in Chicago. I drive 35 miles each way for service at Bill Jacobs. Having been a customer for 20 years I couldn't always say that I would have recommended the dealership but today I can recommend the quality of the service department without reservations. More

Vehicle Service Experience The Service Advisor, Kimberly Logan, was extremely professional, friendly and helpful in answering all my questions regarding my vehicle service. Obvi The Service Advisor, Kimberly Logan, was extremely professional, friendly and helpful in answering all my questions regarding my vehicle service. Obviously her knowledge overall was outstanding. It made my service experience a pleasure. More

Great Service at Bill Jacobs by Service Advisor David Rea We worked with Service Advisor David Rea in order to service our BWM 328iX-Drive. David and the Service Technician were both fantastic to work with. We worked with Service Advisor David Rea in order to service our BWM 328iX-Drive. David and the Service Technician were both fantastic to work with. David was very thoughtful, attentive, and together with our Service Technician clearly pointed out the issues with our car, how they would fix, and the estimated costs. They were also able to address most of our car's issues through our CPO Warranty, which was great. The loaner they provided was very nice and David kept us informed on the status of our repairs every step of the way. Well done Bill Jacobs Service Team! Well done David! More

The ULTIMATE Service, for your ULTIMATE Driving Machine!!! Bill Jacobs BMW embodies everything BMW Enthusiasts have come to expect from owning the Ultimate Driving Machine. Everyone throughout the dealership i Bill Jacobs BMW embodies everything BMW Enthusiasts have come to expect from owning the Ultimate Driving Machine. Everyone throughout the dealership is always friendly and helpful. But when it comes to the Service Department, Mo Ali cannot be beat!!!! More

Top-notch service for the past 20 years! I've been getting my BMWs serviced at Bill Jacobs ever since my 1995 M3, and would not consider going anywhere else. Excellent service, a courteous an I've been getting my BMWs serviced at Bill Jacobs ever since my 1995 M3, and would not consider going anywhere else. Excellent service, a courteous and extremely knowledgable staff and their huge stock of loaner BMWs (at approximately 125 cars, making it very easy to schedule a convenient appointment) puts them at the top of the list. My most recent service advisor Bret Steinhaus was a pleasure to work with and made my service experience go as smoothly as can be. Thanks, Bret and Bill Jacobs BMW! More