Bill Jacobs BMW - Service Center

Terrible service, repair took 1 week. Communication was poor; no one was available to take my calls. Had concerns with new associate providing poor information, manager was not helpful, in fact said I was poor; no one was available to take my calls. Had concerns with new associate providing poor information, manager was not helpful, in fact said I was naive if I felt I would get better service elsewhere. I was a lifetime BMW owner, but never again. More

When my fiance and I purchased our CPO BMW X3 almost a month ago, we were promised by the Bill Jacobs dealership that they would be able to take care of the cosmetic damages at no charge whatsoever. A month ago, we were promised by the Bill Jacobs dealership that they would be able to take care of the cosmetic damages at no charge whatsoever. Again, Bill Earnest didn't disappoint and of course one of his best attributes is his friendly, open line of communication he always keeps with his clients. After I informed Bill of our availability, he made the appointment between my fiance and I and the service department. He also made sure a loaner car was reserved. All this took a couple of e-mails which was less than an hour and assured us that even though he will be on vacation at the time we drop of our vehicle, he would check in to the dealership to make sure everything was ok. When we dropped the car off for service, Erick Ryan was as friendly as Bill and was very fast but efficient with his work. Erick was eve able to give me a loaner on a 3-series coupe that I've been interested for ages by request :). Although the service work took a little bit longer than Erick and I expected, Erick was very professional and informative throughout the process and kept me and my fiance satisfied. In the end, Bill and Erick was always friendly, professional, and kept their lines of communication open with us at all times. They made us feel like they were giving their 100% effort into making us their top priority and assured us that they would do a top notch job. Nothing but stellar Customer Service and repair-work done again by Bill Jacobs BMW... More

IF YOU LIVE OUTSIDE ILLINOIS AVOID THIS DELEARSHIP LIKE THE PLAGUE. I live in Maryland, I drove for 14 hours after I got my fully loaded 328 convertible form Bill Jacobs. Service was stellar, at least p THE PLAGUE. I live in Maryland, I drove for 14 hours after I got my fully loaded 328 convertible form Bill Jacobs. Service was stellar, at least prior to my signing on the dotted line. This is where my nightmare began. 1. I was made to believe that my car would get a BMW extended warranty, it did not, it was an extended warranty from a third party which I stupidly paid $2240.It shortchanged me 10 months. Jerry Goutos, the finance adviser promised to remedy it. If he can't even deliver temporary tags so I can still drive passed March 21st on my temporary tags, can I expect him to troubleshoot my extended warranty? 2. My temporary tags expires March 21st. After lots of emails, phone calls to Bill Jacobs being passed from one voicemail to another, to get my permanent tags. I'ts still not here.On March 22nd, I have to commute 47 miles RT to work because I can't drive my car with expired tags. 3. Two to three weeks ago, Jerry Goutos rushed me to get an MD state inspection so he can process my tags and titles. The very next day,I mailed the completed inspection form.I was told tags and titled would be delayed thus I was promised temporary extension tags via fedex almost a week ago so I can still drive my car passed March 21st. Didn't realize fedex is that slow to get a piece of paper from IL to MD. 4. Car was missing a manual.I was promised a manual by Matthew Laxton though he said it's gonna take a while. Bought car Feb 19, It's now March 21st. Maybe taking a while meant a year for him. 5. Car with sport rims didn't came with wheel locks. My lowly Hondas came with them upon purchased.Bill Jacobs can't even spare $40 wheel locks after their customer spend thousands and came as far as MD. If you are local, maybe they will adress your issues since you can physically follow up their shortcomings.I really hate to play the race card, but now it makes me think:if I didn't have an accent and not a minority would I have been treated better? Or is it just a Bill Jacob culture to relegate you to the trash bin once you sign on the dotted line. More

Bill Jacobs is a small dealer divided into two parts, BMW and MINI. I have only dealt with the MINI side. On several occasions I took MINIs in for service only to find the work not done either because they o and MINI. I have only dealt with the MINI side. On several occasions I took MINIs in for service only to find the work not done either because they overbooked or they didn't address the problem completely. Often times I've needed to rent a car (book their loaner cars early!) and make two trips to deal with what should have been a simple problem. The dealership is tiny and has hospitality area that is in the center of everything. It is not comfortable nor well furnished, which is sort of a big deal since you tend to spend quite a bit of time there. The reception is prompt and friendly, but the service guys are pressured to up sell all sorts of services when they create and close your work order. Hope you don't have a dispute with the service (or sales department for that matter) department because they are not pleasant to deal with in such a situation. They will make some minor concessions, but they certainly don't live up to the customer experience I thought the BMW/MINI brand should deliver. The dealer personnel will tell you to take simple tasks to third party providers. For instance, I asked about tire rotation and was told to use National Tire. However, if you are in for any kind of service they will try to up sell the tire rotation. Just not a good dealer in terms of car dealers. Certainly a very poor dealer in terms of BMW / MINI. I recommend you find another dealer if you can. More

My most recent experience was the second in a row where Jacobs tried to sell me service/parts that I definitely don't need. I would have overlooked one bad experience, but I think a second strike deserves Jacobs tried to sell me service/parts that I definitely don't need. I would have overlooked one bad experience, but I think a second strike deserves a negative comment. The first instance was when I took my car (2002 330ci) for Inspection II service (which, by the way, cost over $1,200.) I left the car in the morning and got a loaner. They called me in the afternoon and said that the service was completed but I needed new tires all around. The service guy said that they were all basically bald. Note here that the tires had only about 12,000 miles on the at that time. I told him that was impossible, so he talked to the mechanic who told him, he said, that that was correct, they all needed to be replaced. They would be glad to order them for me. I told him that he should walk outside and look at the tires. He called me again in about 10 minutes and said they had been looking at the wrong car. My tires were fine. The point is that if they had told my wife (or some other gullible customer) that the tires were bald, they probably would have authorized replacement. The second incident was this weekend. I took it in for an oil change. When I was called back to pay for the service, I noticed that the charge on the bill was $141. "What did you do for $141," I said. And he said that the microfilers needed replacement. I said, "They were just repaced 8,000 miles ago, when I had the Inspection II done. What did I pay $1,200 for?" He said, "Oh, yes, you're right, I'll take it off the bill." Again, the point is that they tried to sell me service that wasn't needed and wasn't authorized. Also, again, my wife (not a car guy) said that faced with the same situation herself, she would have paid the bill with no questions asked. More

After buying my 01 740 I CPO from another dealer, I always took it to Bill Jacobs for service. Both warranty, CPO and general service. Always friendly, always repaired on time and they even fixed a few always took it to Bill Jacobs for service. Both warranty, CPO and general service. Always friendly, always repaired on time and they even fixed a few things that I didn't know were wrong to begin with! Pricing is fair. Staff is knowledgable and friendly and always willing to help. I don't like having to make an appointment for a loaner, a practice they recently started, but I understand and it is fair in my opinion. I recently lost my car in a serious accident. Held up fantastic. BMW's rock in the safety department! I will be buying another BMW and this time i will buy from Bill Jacobs. By far the best car dealer I have ever dealt wil. A+ in my book. More

Service always takes twice as long as they say it will. Front desk personnel are typically rude and not helpful (i.e. I say that I would like to get a turn signal lightbulb changed....they sell me a bulb f Front desk personnel are typically rude and not helpful (i.e. I say that I would like to get a turn signal lightbulb changed....they sell me a bulb for $2.50 and tell me to walk 5 feet to the service desk and they will install it. The service desk says there are other parts needed and that I should return the bulb and they will take care of the repair. Upon returning to the reception desk, one individual asks for my paperwork while the other comments that "he didn't wait for it, so we have it in the back room"....she was the one that told me to walk over to the service desk. More