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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,238 Reviews

1,238 Reviews of Bill Jacobs BMW - Service Center

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November 14, 2024

Alex Flinn makes it very easy. He knows which services are needed and answers any questions that you may have. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 18, 2024 -

Bill Jacobs BMW responded

Hi Jerry, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Nov 18, 2024 -

Bill Jacobs BMW responded

Hi Jerry, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

November 13, 2024

Alex Flinn was an excellent service advisor. He always made sure that our vehicle was properly maintained. More

by Bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Bruce, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Feel free to reach out to us if you need anything. Have a wonderful day.

November 12, 2024

Alex Flinn was great. There were no issues and no complications while my car was in for service. Alex made sure that they only hand wash my car and that the technicians ke More

by Kate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hello Kate, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Nov 14, 2024 -

Bill Jacobs BMW responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

November 11, 2024

Alex Flinn has been the great to do business with. Always very professional and courteous. More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Amy, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

November 07, 2024

Donnie provided us with an exceptional service. He's extremely helpful, knowledgeable, and communicates well. More

by Yi
Recommend Dealer
Yes
Employees Worked With
Donnie
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! Feel free to reach out to us if you need anything. Have a wonderful day.

November 07, 2024

Alex Flinn has always been very helpful when we bring our cars in. He makes sure to have the parts in stock when we set up the appointment and always has a vehicle for us to drive. The ease of service makes More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.

Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Ron, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

November 06, 2024

Alex, thank you so much for helping with my X3. You handled working with the other dealership to get my car fixed. I appreciate all your hard work. More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Amy, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Amy, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

November 05, 2024

I recommend Bill Jacobs BMW for service. Alex Flinn is outstanding. It’s easy to make an appointment and order accessories from the parts department. Great job. More

by Kimberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hello Kimberly, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

Nov 14, 2024 -

Bill Jacobs BMW responded

Hello Kimberly, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

November 04, 2024

Thank you Brendon. As always, you are an outstanding advisor and service from Adam done 100% and on time. Thank you again. Jim More

by jimjacobson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 04, 2024

Alex did a great job in handling my Insurance claim. I didn’t even have to do anything. He kept me updated and made sure the correct repairs were authorized. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi David, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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