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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,238 Reviews

1,238 Reviews of Bill Jacobs BMW - Service Center

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October 28, 2024

The customer service is very consistent and they are always pleasant and thorough with their explanations of the work to be done. More

by Cathy J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t work with sales
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Cathy, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 27, 2024

I love how Jacob Murrar always meets me by my car when i come in for service with a smile. Very knowledgeable about how to take care of my BMW cars and maintenance needs. Service is always great. More

by Mohk87
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

October 27, 2024

Awesome job at Bill Jacobs BMW. Jacob in service always amazes me on how quick he could service my needs with great experience. More

by Abdelmansour89
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 27, 2024

Mike Alwin and the Bill Jacobs service team continue to provide incredible service each visit, everyone is always so helpful and great to work with. More

by Jeff Thomas
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Jeff, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 27, 2024

It’s a blessing having Jacob Murrar as my service guy. He always does a great job and always makes my visit easy. Will always recommend my friends and family to you. Love the new design of the IX. More

by Ojarrar10
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!

October 25, 2024

Jeff is wonderful. He has the best customer service ! I always feel welcome and comfortable . Jeff deserves a raise 😉 More

by laurenwalker73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Nov 14, 2024 -

Bill Jacobs BMW responded

Laurenwalker73, we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care!

October 25, 2024

My service visit went exceptionally well. This was my first experience at Bill Jacobs BMW. Alex Flinn gets 5 stars. He was so helpful and made me feel right at home. More

by Lindsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

October 25, 2024

Excellent service by Jeff and his team. Always courteous , prompt, provides timely and accurate information and keeps me updated on the progress of the service. More

by vpanup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
Nov 14, 2024 -

Bill Jacobs BMW responded

Vpanup, your wonderful feedback and rating mean a lot to us. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

October 23, 2024

Alex has always been honest and super friendly. He explains all the services very well so my husband and I can make an informed decision. I like the no pressure tactics and what Bill Jacobs represe More

by Marlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Marlene, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 23, 2024

Alex Flinn provides the highest quality of service. He goes above of what his job entails. I always leave the dealership satisfied with the service. I won’t go anywhere else. More

by Douglas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hello Douglas, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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