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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,238 Reviews

1,238 Reviews of Bill Jacobs BMW - Service Center

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July 10, 2024

My vehicle had two open recalls performed at Bill Jacobs BMW. Making an appointment was convenient and my service writer Alex Flinn did a great job. I was done with service in an hour. More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jul 11, 2024 -

Bill Jacobs BMW responded

Hello Sharon, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

Jul 11, 2024 -

Bill Jacobs BMW responded

Hello Sharon, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

July 09, 2024

Bill Jacobs BMW has been our #1 dealer for 20 years. Our family and friends have been customers for a long time. Recently had the opportunity to work with Alex Flinn. He really makes the whole experienc More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jul 10, 2024 -

Bill Jacobs BMW responded

Hi Denise, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We are always more than happy to assist you if anything else comes up. Take care!

July 08, 2024

Alex Flinn was very helpful. He put a lot of time into getting me an estimate for my car. He even worked around my schedule when making the appointment. More

by Victoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jul 09, 2024 -

Bill Jacobs BMW responded

Hi Victoria, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jul 10, 2024 -

Bill Jacobs BMW responded

Hi Victoria, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

July 04, 2024

Best service at Bill Jacob’s BMW. Jacob Murrar does a great job servicing my car. Much appreciated as always , thank you so much again. More

by Hkhatib1948
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Jul 05, 2024 -

Bill Jacobs BMW responded

Hello, we're happy you found our staff to be supportive during your experience here at Bill Jacobs BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 02, 2024

Jeff Hulsebus was a very helpful, courteous, and thorough service advisor. He is highly recommended. More

by Lenlabelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
Jul 03, 2024 -

Bill Jacobs BMW responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jul 04, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 02, 2024

I was referred to Alex Flinn by one of my friends. He was really nice and easy to work with. It was my first experience, and was blown away by the level of care that I received. More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jul 03, 2024 -

Bill Jacobs BMW responded

Hi Terry, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jul 04, 2024 -

Bill Jacobs BMW responded

Hi Terry, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 01, 2024

I really appreciated Alex for his time spent showing my husband and I some things on our new X5. Even with a busy schedule, he managed to take care of us. This truly shows that he cares for his clients. More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jul 02, 2024 -

Bill Jacobs BMW responded

Hi Brenda, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We are always more than happy to assist you if anything else comes up. Take care!

July 01, 2024

Straightforward dealership. Keep you updated on your services requirement intervals and any other possible recalls on your vehicle. More

by Dm39194
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
Jul 02, 2024 -

Bill Jacobs BMW responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

June 30, 2024

My advisor Jacob Murrar got me in and out for my maintenance. Much appreciated like always. I love his honesty and he has a customer for life now. Thanx on the detail. More

by Faqrabawi44
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Jul 01, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

June 30, 2024

Oil service plan for $225 for 3yrs of oil plan is great. Jacob Murrar offered this plan it it paid off. Thank for your recommendation. Much appreciated with your service as always. More

by Abdelmansour89
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Jul 01, 2024 -

Bill Jacobs BMW responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

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