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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,238 Reviews

1,238 Reviews of Bill Jacobs BMW - Service Center

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June 30, 2024

It’s a blessing having Jacob Murrar as my service guy. He always does a great job and always makes my visit easy. Will always recommend my friends and family to you. Love the new design of the i4. More

by Ojarrar10
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Jul 01, 2024 -

Bill Jacobs BMW responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation and have an amazing day!

June 30, 2024

Brought in my car today with a flat tire. Jacob Murrar in service took it upon himself to get the car in the shop right away and get me back on the road within 1 hour. Much appreciated as alw More

by gazi3001
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Jul 01, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 29, 2024

"I recently had the pleasure of dealing with Jacob Murrar at Bill Jacobs BMW and I was thoroughly impressed! From the initial consultation to the final installation, their team was professional, courteous, a More

by Omarja
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Jun 30, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 26, 2024

Mike A has given me exceptional service each time I come in. I am very pleased when I leave. Thank you. More

by Rita Jean
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Jun 28, 2024 -

Bill Jacobs BMW responded

Hello Rita, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

Jun 29, 2024 -

Bill Jacobs BMW responded

Hi Rita, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Thank you, and have a fantastic day!

June 26, 2024

Thank you to Mike Alwin for always taking such great care of my car each service visit , Mike provides excellent advice each time I’m in . More

by malarskiandrew
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Jun 28, 2024 -

Bill Jacobs BMW responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Jun 29, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Thank you, and have a fantastic day!

June 24, 2024

I was very impressed with the information given to me. Alex Flinn spent a lot of time with me since there were multiple issues. I will be back in few weeks for repairs. Great job and thank you. More

by Benjamin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jun 25, 2024 -

Bill Jacobs BMW responded

Hi Benjamin, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 20, 2024

Alex Flinn was excellent. He made the service visit quick and effortless. Explanation of services was very informative. More

by Samuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jun 21, 2024 -

Bill Jacobs BMW responded

Samuel, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

Jun 22, 2024 -

Bill Jacobs BMW responded

Hi Samuel, we're happy you found our staff to be supportive during your experience here at BMW Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 18, 2024

Purchased a M3 last year and have been pleasantly surprised with how good the service department is. Many other dealerships are not as customer oriented as this one. Alex Flinn especially has been a More

by Matthew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jun 19, 2024 -

Bill Jacobs BMW responded

Hello Matthew, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Jun 20, 2024 -

Bill Jacobs BMW responded

Hi Matthew, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 17, 2024

I had a great experience with Alex and Dan in service. They were very knowledgeable and communicative. I would recommend them if you own a BMW. More

by Nicholas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jun 18, 2024 -

Bill Jacobs BMW responded

Hi Nicholas, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! Thanks again for the recommendation, and have an amazing day!

Jun 18, 2024 -

Bill Jacobs BMW responded

Hi Nicholas, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

June 14, 2024

I had an oil service done in less than 45min. Alex Flinn and the shop foreman were very thorough with the inspection. Appreciate the car wash at the end. Really good service at Bill Jacobs. More

by Shilpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jun 15, 2024 -

Bill Jacobs BMW responded

Hi Shilpa, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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