Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,239 Reviews
Call Service Center (630) 718-2860

1,239 Reviews of Bill Jacobs BMW - Service Center

Sort by
May 01, 2024

I love this place. I come here for car washes on the weekend and visit my service guy John for fun he’s that nice to talk to. More

by Jmick6781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John stout
Report | Print
May 03, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 01, 2024

I had a flat tire so I called my bmw guy John Stout. Handled without a hassle great job. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John stout
Report | Print
May 03, 2024 -

Bill Jacobs BMW responded

Hi Sam, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 01, 2024

My guy John is awesome. Super friendly and always has a smile. Now that’s customer service! More

by Ryanschmidt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John stout
Report | Print
May 03, 2024 -

Bill Jacobs BMW responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

May 01, 2024

Mike Collins in service has been excellent- absolutely wonderful to work with. Thank you, Mike! More

by meghan.c.dalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
GIGI DEMIROVSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Collins
Report | Print
May 03, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

April 30, 2024

Great service as always, advisor met me in the drive took care of all my needs. Got me back on the road within one hour. Much appreciated by Jacob Murrar. Thank you so much. More

by Mike Mcfadden
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
May 02, 2024 -

Bill Jacobs BMW responded

Hello Mike, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

April 30, 2024

Mike Collins 10/10 recommend! !! We're beyond happy to deal with Mike. If you need anything from oil change, questions or anything else Mike Collins is the best person to ask f More

by cro80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Trax
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Collins
Report | Print
May 03, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We hope to be of service to you again in the future. Best wishes, BMW Service Center

April 30, 2024

Have had my M4 maintenance completed here since new. Micheal Collins has been our service advisor for the longest time and he is TOP NOTCH! He’ll go out of his way to help with getting our car service d More

by Grubeda7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Collins
Report | Print
May 03, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We hope you have a great day!

April 30, 2024

Nick Huerter was Awesome. Highly recommend this dealership for all your vehicle needs. Great work here More

by Tanner12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
May 03, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, BMW Service Center

April 30, 2024

I had my vehicle towed in the other day with a check engine light on. My service rep Alex Flinn did a great job in finding out the problem quickly. My car was fixed the very next day. Great service. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
May 03, 2024 -

Bill Jacobs BMW responded

Hi Robert, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 30, 2024

I waited at the dealership while my oil change was getting done. The service person Alex Flinn was very knowledgeable and made sure to let me know what items needed repair. I will definitely be back t More

by Christopher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
May 03, 2024 -

Bill Jacobs BMW responded

Hi Christopher, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1
...
38
39
40
...
124