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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,270 Reviews

1,239 Reviews of Bill Jacobs BMW - Service Center

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March 20, 2025

My Service person Alex Flinn provided high quality service. He makes the whole experience pleasurable. More

by Anna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
March 19, 2025

I recently purchased an X5. I’ve been so happy with the purchase. Had an incident with one of the tires and brought it in for service. The service rep Alex was prompt and found More

by Debra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
March 18, 2025

We had an overall good service at Bill Jacobs. Our car was in need of service and Alex Flinn was incredible to work with. The dealership is massive and both sales and service departments were help More

by Martha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
March 17, 2025

Alex was great. He spent time and showed which tires were best for my car. I love BMW and plan to purchase my next car here. More

by Yasini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
March 13, 2025

My wife and I have worked with Alex for a long time. He has a lot of knowledge and focuses on what is important for you. We truly appreciate everything he does for us. More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
March 12, 2025

I always visit Alex Flinn in Service. He answers any questions I have, and has informative ideas on what to upgrade on my vehicle. Love these cars and the service at Bill Jacobs BMW. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
March 11, 2025

We love our service writer Alex Flinn. He has been helping us with our BMW’s for many years. We truly enjoy our service. More

by Sayef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
March 11, 2025

Friendly, prompt, lovely waiting room, thoroughly explain all service options. Easy to schedule my sercice needs. More

by Lvandermolen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff service advisor
March 10, 2025

I love working with Alex when I have to bring my X3 in for service. He knows my service history and explains everything very well. More

by Wanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
March 07, 2025

Got an oil change here. First time time at this establishment. Jeff was great. Service was quick. I'll be back again for sure. More

by jkaracfox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus was a great advisor. Helpful and considerate l.
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