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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,253 Reviews
Call Service Center (630) 718-2860

1,253 Reviews of Bill Jacobs BMW - Service Center

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February 05, 2024

My service writer Alex Flinn was very helpful during my last visit. He took his time and went out of his way to get me the correct information. I really appreciated that. More

by Tiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Feb 08, 2024 -

Bill Jacobs BMW responded

Hi Tiffany, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Feb 08, 2024 -

Bill Jacobs BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

February 02, 2024

The service porter who greeted me, Juan, was very helpful in getting my car ready for my appointment. More

by joseluis0528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Feb 03, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 02, 2024

It was an overall great experience. Alex Flinn and Dan the shop foreman were very helpful. More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Feb 04, 2024 -

Bill Jacobs BMW responded

Hi Brian, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

Feb 04, 2024 -

Bill Jacobs BMW responded

Hi Brian, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

February 01, 2024

I've been going to the dealership for 15+ years and this service department is fantastic. My service advisor Mike Collins always takes great care of me. More

by JohnF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Collins
Report | Print
Feb 03, 2024 -

Bill Jacobs BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please give us a call. We're always happy to help!

January 31, 2024

Mike Collins at Bill Jacobs BMW Great Service, Thanks for all your help for servicing my new BMW More

by mgoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Collins
Report | Print
Feb 02, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Feb 02, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please give us a call. We're always happy to help!

January 31, 2024

Mike Collins took great care of me and my car. He also made it convenient by providing a loaner vehicle. More

by krg2_99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Collins
Report | Print
Feb 02, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 30, 2024

What a great experience at Bill Jacob’s BMW. Staff is very friendly and my advisor Jacob Murrar is outstanding. Greeted me by my car and took care of all my car needs. More

by Mike Mcfadden
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
Feb 01, 2024 -

Bill Jacobs BMW responded

Hi Mike, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 30, 2024

My experience with Alex Flinn and Bill Jacobs has been wonderful. This is my third BMW and wouldn’t trade it for any other brand. More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Feb 01, 2024 -

Bill Jacobs BMW responded

Hi Laura, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please give us a call. We're always happy to help!

January 29, 2024

Great location for your services on you BMW. Jacob Murrar goes above and beyond on taking of all your needs in a timely fashion, thank you. More

by gazi3001
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
Jan 30, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

January 25, 2024

BMW makes a fantastic product. Bill Jacobs BMW makes great customer service. Kudos to Alex Flinn and the entire service staff. More

by Adam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Jan 26, 2024 -

Bill Jacobs BMW responded

Hi Adam, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you're ever in need of more help, please let us know!

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