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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,253 Reviews
Call Service Center (630) 718-2860

1,253 Reviews of Bill Jacobs BMW - Service Center

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January 23, 2024

I like the fact that I can work with the same service advisor. Alex has treated our family with wonderful service for many years. Thank you. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Jan 25, 2024 -

Bill Jacobs BMW responded

Hi Paul, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! We are always more than happy to assist you if anything else comes up. Take care!

January 22, 2024

Great service from Alex Flinn at Bill Jacobs. He created a smooth easy going service. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Jan 24, 2024 -

Bill Jacobs BMW responded

Hi Jerry, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please give us a call. We're always happy to help!

Jan 25, 2024 -

Bill Jacobs BMW responded

Hi Jerry, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 19, 2024

Work was done in a timely manner. Loaner procedure was quick and easy. Jeff explained work done well. More

by mpolak12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service representative Jeff H.
Report | Print
Jan 20, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We hope you have a great day!

Jan 20, 2024 -

Bill Jacobs BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you have any further questions, please give us a call. We're always happy to help!

January 19, 2024

During service, Alex Flinn was prompt and attentive which allowed me to quickly get in and out. I appreciate his efforts to accommodate my busy schedule. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Jan 20, 2024 -

Bill Jacobs BMW responded

Hi Frank, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We hope you have a great day!

Jan 20, 2024 -

Bill Jacobs BMW responded

Hi Frank, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you have any further questions, please give us a call. We're always happy to help!

January 18, 2024

Thank you Alex for the wonderful service. We definitely will let our friends and family know how great you are. More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Jan 20, 2024 -

Bill Jacobs BMW responded

Hi Sharon, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We look forward to your next visit! Take care!

Jan 20, 2024 -

Bill Jacobs BMW responded

Hi Sharon, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you have any further questions, please give us a call. We're always happy to help!

January 17, 2024

Alex Flinn was very helpful and provided great service during our visit. BMW not only makes great cars, but they know how to take care of their customers. More

by Bradley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Jan 19, 2024 -

Bill Jacobs BMW responded

Hello Bradley, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 16, 2024

My first service with Bill Jacobs BMW was great. They have plenty of loaner cars and my service person Alex Flinn was very helpful. More

by Victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Jan 17, 2024 -

Bill Jacobs BMW responded

Hi Victor, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We hope you have a great day!

January 15, 2024

This was our first service experience with Alex Flinn. His service and knowledge of cars was professional. More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Jan 16, 2024 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

January 13, 2024

Alex Flinn is what you should expect from a luxury brand. His knowledge and customer service are impeccable. More

by Harry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Jan 14, 2024 -

Bill Jacobs BMW responded

Hi Harry, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 11, 2024

My first service visit was very quick and painless. Working with Alex Flinn from service was great. I waited at the dealership while they worked on my car. 5 stars More

by Aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Jan 12, 2024 -

Bill Jacobs BMW responded

Hi Aaron, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.

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