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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,252 Reviews
Call Service Center (630) 718-2860

1,252 Reviews of Bill Jacobs BMW - Service Center

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October 12, 2023

Amazing experience all around from the moment you step foot into the dealership!! The service staff is top notch and explains the work that will be performed on your vehicle. More

by ajaipaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Report | Print
Oct 13, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Oct 13, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

October 11, 2023

Bill Jacobs is a very clean and professional dealership I would recommend to my family More

by 36baja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Report | Print
Oct 12, 2023 -

Bill Jacobs BMW responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 11, 2023

As always, Bill Jacobs BMW(Naperville, IL) has provided excellent service. I had a great experience working with my service advisor Jeff Hulsebus(Thanks Jeff). He was friendly, courteous and provided a More

by rayd.johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
Report | Print
Oct 12, 2023 -

Bill Jacobs BMW responded

Hi, it's experiences like yours that really keep us motivated! We are always more than happy to assist you if anything else comes up. Take care!

October 06, 2023

Brendon was wonderful to work with! Very professional and helpful. Service was fast and easy as well. More

by CBlaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Report | Print
Oct 08, 2023 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 01, 2023

My appointment was on time and my service was done efficiently. Always great service with Donnie. More

by Clint
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Oct 02, 2023 -

Bill Jacobs BMW responded

Hello Clint, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 01, 2023

Donnie is always friendly, professional and helpful. He really takes care of me when I need service. More

by Jim
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Oct 02, 2023 -

Bill Jacobs BMW responded

Hi Jim, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We hope to see you soon!

October 01, 2023

My Advisor Donnie was fantastic. So helpful and polite. He explained what needed to be completed on the vehicle.Thanks for the excellent service. More

by Kelsey
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Oct 02, 2023 -

Bill Jacobs BMW responded

Hi Kelsey, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 01, 2023

John Stout and the whole service team are awesome and I always have complete confidence in all the services they perform More

by jnl21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stout
Report | Print
Oct 02, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We hope to see you soon!

October 01, 2023

My service advisor Donnie was great. He was very professional. Had great customer service and left us with a great experience. More

by Bill
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Oct 02, 2023 -

Bill Jacobs BMW responded

Hi Bill, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We hope to see you soon!

September 30, 2023

Donnie is a fantastic service advisor. He took the time to explain everything I needed and texted me when my BMW was ready for pick up. More

by Lydia
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Oct 02, 2023 -

Bill Jacobs BMW responded

Hi Lydia, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

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