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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,252 Reviews

1,252 Reviews of Bill Jacobs BMW - Service Center

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September 30, 2023

Thank you Nike A for the worry free service visit and making sure my vehicle is running properly. More

by lindseyamalarski
Recommend Dealer
Yes
Employees Worked With
Mike A
Oct 02, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

September 30, 2023

Excellent service advisor. Donnie, all work completed on time. Always have a free loaner to use while cars in the shop if needed. More

by James
Recommend Dealer
Yes
Employees Worked With
Donnie
Oct 02, 2023 -

Bill Jacobs BMW responded

Hi James, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

September 30, 2023

Brendon Chervinko helped me diagnose issues I was having with my car and determine a cost effective plan to help get my car in great shape. More

by only1schu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Oct 02, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

September 30, 2023

My service advisor Donnie, was a pleasure to work with. He was friendly, courteous and answered all my questions that I had. Great experience overall. More

by Tim
Recommend Dealer
Yes
Employees Worked With
Donnie
Oct 02, 2023 -

Bill Jacobs BMW responded

Hi Tim, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

September 29, 2023

Bought the car in for scheduled maintenance. As usual, everything went smoothly. Mike Alwin is always a pleasure to work with and there are never any surprises for me when I pick up my vehicle. More

by Agnes W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Alwin
Oct 01, 2023 -

Bill Jacobs BMW responded

Hi Agnes, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 29, 2023

Brendon was extremely helpful. Got me everything I needed and seems pretty trustworthy compared to other advisors I’ve dealt with in the past. More

by loula8901
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon
Oct 01, 2023 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

September 28, 2023

Thank you Mike A for taking care of my vehicle and making sure I made the right decisions More

by Stella
Recommend Dealer
Yes
Employees Worked With
Mike A
Sep 30, 2023 -

Bill Jacobs BMW responded

Hi Stella, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 27, 2023

Excellent service. Thorough and efficient! Were able to accommodate my schedule at the last minute. More

by X5 owner
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
Sep 29, 2023 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 27, 2023

Fantastic service experience from beginning to end. Brendon C and the entire service staff were a pleasure to work with. More

by rrohrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendon Chervinko
Sep 30, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 26, 2023

I received helpful suggestions and excellent service from My service advisor, Donnie. He helped me understand what needed to be done and updated me as needed. More

by Dennis
Recommend Dealer
Yes
Employees Worked With
Donnie
Sep 28, 2023 -

Bill Jacobs BMW responded

Hi Dennis, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We look forward to your next visit! Take care!

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