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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,254 Reviews

1,254 Reviews of Bill Jacobs BMW - Service Center

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August 01, 2023

Mr. Mo Ali, is a shining star of your service department. He exemplifies professionalism and sets the bar when it comes to customer service. Defintely impressed by his customer service and I will be recommen More

by mi577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo Ali
Aug 03, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 01, 2023

Excellent service, the staff is extremely understanding and helpful! Mo helped me fix my car in no time! More

by Alisha Sayi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo Ali
Aug 03, 2023 -

Bill Jacobs BMW responded

Hi Alisha, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 31, 2023

Thank you Mike A for the great service experience. All was completed efficiently and timely. More

by Stella
Recommend Dealer
Yes
Employees Worked With
Mike A
Aug 02, 2023 -

Bill Jacobs BMW responded

Hi Stella, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 31, 2023

Donnie was very professional and provided excellent customer service. They were very transparent regarding vehicle pricing. More

by Laura
Recommend Dealer
Yes
Employees Worked With
Donnie
Aug 02, 2023 -

Bill Jacobs BMW responded

Hi Laura, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 31, 2023

I had Donnie. K help me out. He was very professional but very approachable. Would recommend him! I’ll be back when I need my next service. More

by Billy
Recommend Dealer
Yes
Employees Worked With
Donnie
Aug 02, 2023 -

Bill Jacobs BMW responded

Hi Billy, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Thanks for the recommendation, and have an amazing day!

July 30, 2023

Always a great experience at Bill Jacobs BMW. Service is outstanding and the staff is very knowledgeable and friendly. Jacob Murrar is my Guy. More

by gazi3001
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Aug 01, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 30, 2023

I love how Jacob Murrar always meets me by my car when i come in for service with a smile. Very knowledgeable about how to take care of my BMW cars and maintenance. More

by Mohk87
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Aug 01, 2023 -

Bill Jacobs BMW responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

July 30, 2023

Going to Bill Jacobs BMW for service is always Great! I can always count on John Stout to take great care of me and my family for all our service needs. More

by jnl21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 01, 2023 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please give us a call. We're always happy to help!

July 30, 2023

Thank you to Mike Alwin for the continued excellent service always provided, Mike is dependable and always there to answer any questions I may have. More

by Bingogeri777
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Aug 01, 2023 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please give us a call. We're always happy to help!

July 30, 2023

Very efficient and quick service! Great pricing and very kind and helpful staff! Would definitely recommend. More

by thediamondpatriot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Aug 01, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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