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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,264 Reviews

1,264 Reviews of Bill Jacobs BMW - Service Center

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July 01, 2023

Highly professional and extremely courteous. Excellent customer service by Donnie in the Service Department. Highly recommended. More

by Liz
Recommend Dealer
Yes
Employees Worked With
Donnie. K
Jul 04, 2023 -

Bill Jacobs BMW responded

Hi Liz, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 30, 2023

Bill Jacobs BMW always gives me excellent service. Mike Alwin is outstanding as always. Thank you More

by Rita Jean
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Jul 04, 2023 -

Bill Jacobs BMW responded

Hi Rita, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

June 30, 2023

Excellent customer service. Very professional, wonderful overall experience. Donnie is a great listener and is personable. We will definitely recommend to friends and family. More

by Ms.Sharma
Recommend Dealer
Yes
Employees Worked With
Donnie
Jul 03, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

June 30, 2023

Mo was awesome! My detail was fantastic and the customer service was excellent! Keep up the great work … thankyou! More

by rose_thomas110
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mo
Jul 04, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

June 30, 2023

Can’t say enough I get each time I bring my car in to Bill Jacobs BMW ,Mike Alwin is great and very knowledgeable, been working with Mike and no one else I’d rather work with. More

by Bingogeri777
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Jul 04, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

June 30, 2023

Mo was great and got me in and out. Always takes care of my car … keep up the great work! More

by nalien2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo
Jul 03, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

June 30, 2023

Donnie is a great guy with exceptional service. He will get the job done and make sure you are taken care of. I would highly recommend Donnie More

by Ms.Sanders
Recommend Dealer
Yes
Employees Worked With
Donnie
Jul 04, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

June 30, 2023

The service department was able to take my car in quickly provide a loaner and finish in a couple hours. On a recall. I have been waiting to have corrected for two or three months. Donnie was pleasan More

by Fred
Recommend Dealer
Yes
Employees Worked With
Donnie
Jul 04, 2023 -

Bill Jacobs BMW responded

Hi Fred, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

June 30, 2023

Donnie was very personal and knowledgeable. He got me in and out and kept me advised every step of the way. More

by Sam
Recommend Dealer
Yes
Employees Worked With
Donnie
Jul 04, 2023 -

Bill Jacobs BMW responded

Hi Sam, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

June 30, 2023

Great communication from my service rep, Donnie, from start to finish. I feel confident and safe working with him. More

by Miguel
Recommend Dealer
Yes
Employees Worked With
Donnie
Jul 04, 2023 -

Bill Jacobs BMW responded

Hi Miguel, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

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