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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,306 Reviews
Call Service Center (630) 718-2860

1,306 Reviews of Bill Jacobs BMW - Service Center

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March 25, 2023

Mike Alwin is the best, his understanding and knowledge about my vehicle is amazing , I always enjoy taken the time to go over my car and talk to Mike. More

by lnewberry23
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Mar 28, 2023 -

Bill Jacobs BMW responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 23, 2023

Steven Erazo is the the best Advisor I have ever worked with. He treats my car as if it were his own and does not price gouge me like the others. More

by Alex_gonza1988
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 25, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

March 23, 2023

My experience since the very first visit has been exceptional. I’d recommend Steven to anyone I know. Awesome work. More

by AdrianCuldaaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 24, 2023 -

Bill Jacobs BMW responded

Adrianculdaaa, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 23, 2023

Walked in and walked out within a couple of hours very easy and no hassle More

by Davidmadam16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Mar 24, 2023 -

Bill Jacobs BMW responded

Hi Davidmadam16, thank you so much for your positive comments about Bill Jacobs BMW! We are always more than happy to assist you if anything else comes up. Take care!

March 22, 2023

Steven Erazo was great and let me know what my car needed to get done in a timely manner. Great dealership. More

by anthony
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 24, 2023 -

Bill Jacobs BMW responded

Hi Anthony, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 22, 2023

I went to get my car serviced and I love working with my service advisor Steven Erazo. Exceptional service More

by adrian
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 24, 2023 -

Bill Jacobs BMW responded

Hi Adrian, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 21, 2023

Love coming into Bill Jacobs BMW knowing I will have a great experience. My service advisor Steven Erazo was very kind and professional. More

by Melissa
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 22, 2023 -

Bill Jacobs BMW responded

Hi Melissa, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 21, 2023

Donnie provides World Class Service, takes his time answering all of my questions and I don’t feel rushed. More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Mar 24, 2023 -

Bill Jacobs BMW responded

Hi Andrew, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 21, 2023

Steven Erazo at Bill Jacobs BMW was great. Love coming to this dealership and I know I will receive great service. More

by Sam
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 22, 2023 -

Bill Jacobs BMW responded

Hi Sam, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Thank you so much for your feedback! We hope you have a great day!

March 20, 2023

Donnie was great and explained everything needed on my X1. They made the claim to replace my wheel seemless and delivered the car back to my home. More

by Aimster1972
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Mar 22, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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