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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,239 Reviews
Call Service Center (630) 718-2860

1,239 Reviews of Bill Jacobs BMW - Service Center

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December 27, 2022

I always bring my vehicle for Service and work with Steven Erazo. He is the best at handling my needs! More

by User21792
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 27, 2022

Steven Erazo was a pleasure to work with. I recommend this dealership and service advisor. More

by renee
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Renee, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

December 27, 2022

Very clean dealership and had the help from the service advisor Steven Erazo. Kept me updated throughout the time my car was getting serviced. More

by jyoti
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Jyoti, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 27, 2022

Steven was my advisor while I was getting my car serviced. Would recommend coming to Bill Jacobs BMW More

by adrian
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Adrian, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

December 26, 2022

I would recommend Bill Jacob’s service department to anyone. Donnie in service was top notch. More

by Rebecca
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Mar 01, 2023 -

Bill Jacobs BMW responded

Hi Rebecca, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Thanks for the recommendation, and have an amazing day!

December 25, 2022

Mike A gave me excellent service. I will keep coming back for this stellar service. More

by Morgan Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Morgan, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 25, 2022

I just had an awesome experience last week and can not express how much I appreciate their help. More

by Rita V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Alwin
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Rita, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 24, 2022

My experience working with Donnie. K in service was superb. He greeted me with a smiling face and got me and my car in and out in a timely manner. More

by Paul
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Paul, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 24, 2022

Donnie in service took the time to answer all my questions regarding my vehicle. Getting a loaner was a nice perk to. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie. K
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Paul, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 24, 2022

I took my car in for the regular 10,000 mile service. Donnie was friendly and welcomed me in as soon as I came in. Great service More

by Sammy
Recommend Dealer
Yes
Employees Worked With
Donnie, Dan
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Sammy, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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