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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,239 Reviews
Call Service Center (630) 718-2860

1,239 Reviews of Bill Jacobs BMW - Service Center

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December 24, 2022

Donnie in service order and put on a new tire all in the same day. Merry Christmas More

by Steve
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Steve, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 22, 2022

Bill Jacobs is a great dealership and had a great experience working with Steven Erazo. More

by ashwin
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Ashwin, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 22, 2022

Went to get my car serviced and had exceptional experience with the help from Steven Erazo. More

by patricia
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Patricia, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 22, 2022

Went to get my car serviced and had a great experience working with Steven Erazo. Highly recommend. More

by darryl
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Darryl, thank you so much for your positive comments about Bill Jacobs BMW! Thanks again for the recommendation, and have an amazing day!

December 22, 2022

Went to get my car serviced and worked with Steven Erazo. He was very helpful and I recommend this dealership More

by maha
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Maha, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

December 22, 2022

Donnie was able to get our issue resolved, it took a while but he was always updating us on the status on the parts that needed to be ordered. Once the part arrived he was able to get it installed fairl More

by Anthony
Recommend Dealer
Yes
Employees Worked With
Donnie Kaegebein
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Anthony, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 17, 2022

Excellent customer service. Russ was very knowledgeable, always communicated with me looking out for what my needs and concerns were. More

by pcsadjust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Millard, Alex Flinn, Anna Borzeck
Report | Print
Mar 01, 2023 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 17, 2022

Steven Erazo was a great help, very polite and professional. Definitely enjoy working with him. More

by tamira
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 01, 2023 -

Bill Jacobs BMW responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

December 17, 2022

Really enjoyed working with Steven Erazo. He kept me updated while my car was getting serviced. More

by adam
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 01, 2023 -

Bill Jacobs BMW responded

Adam, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 17, 2022

Experienced excellent customer service working with Steven Erazo. Great dealership and recommend coming to Bill Jacobs BMW. More

by sandra
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 01, 2023 -

Bill Jacobs BMW responded

Hi Sandra, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

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