Back

Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,239 Reviews

1,239 Reviews of Bill Jacobs BMW - Service Center

Sort by
November 19, 2022

Service was prompt and communication was clear. The complimentary wash was a nice perk. Highly recommend Donnie as a service rep. More

by boellis87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Kaegebein
Nov 22, 2022 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

November 18, 2022

Mo in service was very helpful in getting my car ready for winter. Expert service! More

by tamekapatterson71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo Ali
Nov 23, 2022 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 18, 2022

I was very impressed on how quick Jacob Murrar serviced my car yesterday without an appointment . Thank you so much. More

by Shamimpatel
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Nov 23, 2022 -

Bill Jacobs BMW responded

Hi Shamimpatel, we're happy to hear you had such a positive experience with our team! We hope to see you soon!

November 15, 2022

Mo in service is amazing and always takes care of my automotive needs in a professional manner. More

by NICKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo
Nov 22, 2022 -

Bill Jacobs BMW responded

Hi Nicki, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you're ever in need of more help, please let us know!

November 15, 2022

Mike and Giovonna were great to deal with and very responsive to our questions. We were very happy with our experience! More

by bdvo10
Recommend Dealer
Yes
Employees Worked With
Giovanna, Mike A.
Nov 22, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you're ever in need of more help, please let us know!

November 05, 2022

Nick Huerter did a great job when I brought my x5 in for some service. More

by Jmick6781
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Nov 11, 2022 -

Bill Jacobs BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 05, 2022

Today I had a great experience with Donnie at Bill Jacobs BMW. His ability to get me in for a quick and easy oil change was greatly appreciated. He shared lots of great info at the active reception. I highly More

by SteveS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie
Nov 11, 2022 -

Bill Jacobs BMW responded

Hello there! appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

November 05, 2022

Bill Jacobs BMW always delivers exceptional service. I took my car in for an oil change and routine maintenance recently. I was greeted by friendly staff members and my service manager, Donnie Kaegebein More

by wknox27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Kaegebein
Nov 11, 2022 -

Bill Jacobs BMW responded

Hello there! We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 01, 2022

The team at Jacobs never disappoints. This our second car from them and would be hard pressed to go anywhere else ever again. More

by kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Patterson
Nov 07, 2022 -

Bill Jacobs BMW responded

Kevin, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 01, 2022

When I had an issue with my car, Donnie Kaegebein made sure it was safe to drive and I was able to attend my Mom’s birthday party. When I brought it in for service, he knew made sure I got a loaner that More

by Rbluecat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Kaegebein
Nov 07, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

...
90
...