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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,239 Reviews

1,239 Reviews of Bill Jacobs BMW - Service Center

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October 31, 2022

Thank you to Mike A for making each service visit as seamless as possible , Mike will always take the time to answer my questions and explain in great detail what I need. More

by malarskiandrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike A
Nov 06, 2022 -

Bill Jacobs BMW responded

Malarskiandrew, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

October 29, 2022

Donnie Kaegebein was a pleasure to work with. This was my first time having a service done here and he made everything super easy. Very friendly and helpful. More

by Denisemgentil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Kaegebein
Nov 04, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please don't hesitate to reach out! Take care!

October 29, 2022

Thank you Mike A for the great service experience. You help and expertise is always appreciated. You make the service experience less stressful. More

by Stella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike A
Nov 04, 2022 -

Bill Jacobs BMW responded

Hi Stella, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please don't hesitate to reach out! Take care!

October 29, 2022

Mike A had excellent customer service. I will continue to come back for stellar service! More

by Morgan Taylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Nov 04, 2022 -

Bill Jacobs BMW responded

Hi Morgan, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you're ever in need of more help, please let us know! Take care!

October 29, 2022

I called Jacob in service stating my brake light came on and I was panicking. He assured me not to worry and got me in within the hour and took care of my concern. Your the best. More

by Faqrabawi44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Nov 04, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

October 28, 2022

Thank you to Mike Alwin for the attention to detail each service visit, Mike is extremely efficient and always take the time to explain what is needed for service. More

by Bingogeri777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Nov 03, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 26, 2022

Donnie and the rest of the service team exceeded my expectations. They fought to get my vehicle repaired under warranty when it was denied initially. I’ll be sure to only get my car serviced at this lo More

by jpekelder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Kaegebein
Oct 31, 2022 -

Bill Jacobs BMW responded

Hi Jpekelder, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 25, 2022

Bill Jacobs BMW is a great dealership! Steven Erazo was a great advisor and was very efficient and professional. More

by christina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Oct 31, 2022 -

Bill Jacobs BMW responded

Hi Christina, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 25, 2022

Donnie Bill is great! He makes bringing my car in for service quick and easy! He’s so knowledgeable! Thanks Donnie for all you do! More

by taishafox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie
Oct 31, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to Donnie here at Bill Jacobs BMW! We are always more than happy to assist you if anything else comes up. Take care!

October 24, 2022

Mike Alwin was a pleasure to deal with while servicing my BMW M2. He was thorough, friendly and professional explaining services needed. Even though there are closer dealers, I'll always drive the extra 45 m More

by mattb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike A
Oct 30, 2022 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We hope you have a great day!

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