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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,268 Reviews
Call Service Center (630) 718-2860

1,268 Reviews of Bill Jacobs BMW - Service Center

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October 10, 2022

Great service! Took my BMW in for regular maintenance. Donnie Kaegebein was on time and no pushy selling tactics, gave me only what I needed. More

by Latesha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie K
Report | Print
Oct 14, 2022 -

Bill Jacobs BMW responded

Hello Latesha, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

October 09, 2022

Donnie is a God-send. Easy to relate to, gets the job done no questions asked, overall one of the best service advisors I have ever had hands down. More

by K Wade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Oct 13, 2022 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We hope you have a great day!

October 09, 2022

Donnie Kaegebein was the most professional, knowledgeable, and gregarious Service Advisor I have ever had. His style of engagement with me as a customer creates an environment of safety and gen More

by Rosemarie Gurley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Kaegebein
Report | Print
Oct 12, 2022 -

Bill Jacobs BMW responded

Hi Rosemarie, we appreciate your positive review of your experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 01, 2022

My service advisor Donnie K went above and beyond with my latest service. Being timely, polite and professional, I could not have asked for a better experience. I recommend anyone to buy their next vehicle More

by mstranglr2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Kaegebein
Report | Print
Oct 06, 2022 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

September 30, 2022

Nick Huerter did a great job when servicing my vehicle. Highly recommend this dealership to everyone. More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
Oct 03, 2022 -

Bill Jacobs BMW responded

Hi Jack, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 30, 2022

Nick Huerter did a great job when I brought my vehicle in for service. Top Notch. More

by Tyler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
Oct 03, 2022 -

Bill Jacobs BMW responded

Hi Tyler, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 30, 2022

Nick H was a pleasure to work with. I will be bringing all my cars here from now on. More

by Izzylock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
Oct 03, 2022 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

September 30, 2022

Nick Huerter was a real nice guy to work with at the dealership. Easy to talk to and knowledgeable of the product. More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
Oct 03, 2022 -

Bill Jacobs BMW responded

Hi Jack, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 30, 2022

Nick H is a great BMW employee. Go to him if you need service. Go bmw! More

by Jessicajay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick H
Report | Print
Oct 03, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 30, 2022

Donnie Kaegebein was great at helping me and servicing my vehicle! I will definitely be back and ask for him! Great guy! More

by rossjorgens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaegebein, Donnie
Report | Print
Oct 03, 2022 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

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