Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Bill Jacobs MINI

Naperville, IL

Overview
Employees
Reviews
Vehicles
5.0
574 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
Contact Dealership
View Awards

2491 Aurora Ave

Naperville, IL

60540

Directions

By Type

Showing 574 reviews

April 29, 2024

Mitch went above and beyond for us! Best service I’ve ever had! He went over each item and provided a video. It was a reasonable price too! More

by Eluchyn
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
Report | Print
Helpful
April 26, 2024

Such great customer service by Mitch! Explains everything thoroughly and provides updates on status of service throughout visit. More

by Yepsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
Report | Print
Apr 29, 2024 -

Bill Jacobs MINI responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
April 24, 2024

Service at Bill Jacobs Mini has always been impeccable. This is due to the thoroughness of Mitch Shefveland. He explains the recommended and required maintenance in detail and makes sure to apply the websi More

by Kaprise Denmark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Apr 27, 2024 -

Bill Jacobs MINI responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Apr 27, 2024 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
April 23, 2024

The best service ever. Mitch Shefveland is just outstanding!! He is knowledgeable, helpful, courteous, pleasant. I feel like I have a good friend who has my back. He is ve More

by BP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Apr 25, 2024 -

Bill Jacobs MINI responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Apr 25, 2024 -

Bill Jacobs MINI responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
April 18, 2024

I had a pleasant visit at Bill Jacobs Mini. My advisor Steven Erazo was great. More

by lauren
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Apr 19, 2024 -

Bill Jacobs MINI responded

Hi Lauren, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! We are always more than happy to assist you if anything else comes up. Take care!

Apr 20, 2024 -

Bill Jacobs MINI responded

Hi Lauren, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

Helpful
April 18, 2024

Steven Erazo makes getting my car serviced such an easy experience. He is so nice and very informative. More

by Tom
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Apr 19, 2024 -

Bill Jacobs MINI responded

Hi Tom, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

Apr 20, 2024 -

Bill Jacobs MINI responded

Hi Tom, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

Helpful
April 18, 2024

I went in to get my car checked and was helped from Steven Erazo. So helpful ! More

by nia
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Apr 19, 2024 -

Bill Jacobs MINI responded

Hi Nia, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Apr 20, 2024 -

Bill Jacobs MINI responded

Hi, we are glad we could help! Thank you, and have a fantastic day!

Helpful
April 18, 2024

I had such an amazing service advisor, Steven Erazo. He told me everything my car needed and I didn't feel pressured to do it all at once. More

by ally
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Apr 19, 2024 -

Bill Jacobs MINI responded

Hi Ally, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. If you have any further questions, please give us a call. We're always happy to help!

Apr 20, 2024 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. We do hope we can be of assistance in the future. Take care!

Helpful
April 18, 2024

Bill Jacobs Mini is a great clean dealership. I know I can always receive great service. My advisor Steven Erazo was great. More

by katie
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Apr 19, 2024 -

Bill Jacobs MINI responded

Hi Katie, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! Please don't hesitate to reach out if there's anything additional we can do for you.

Apr 20, 2024 -

Bill Jacobs MINI responded

Hi Katie, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bill Jacobs MINI!

Helpful
April 17, 2024

I went to get my car serviced at Bill Jacobs Mini and had such a great experience. My advisor Steven Erazo was the best More

by savannah
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Apr 18, 2024 -

Bill Jacobs MINI responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
1
2
...
58