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Bill Jacobs MINI
Naperville, IL
680 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 680 reviews
November 01, 2023
Service staff, especially Mitch, was friendly and easy to work with. The service was done quickly, a loaner was available and the car looked great when it was done. Thank you, Mitch! work with. The service was done quickly, a loaner was available and the car looked great when it was done. Thank you, Mitch! More
by Loman1014
Employees Worked With
Mitch - Service
October 31, 2023
Outstanding professional service. Mitchell Shefveland is a great service advisor. I'm considering a trade in for a 2024 Mini Countryman because working with Mitchell Shefveland on veh Mitchell Shefveland is a great service advisor. I'm considering a trade in for a 2024 Mini Countryman because working with Mitchell Shefveland on vehicle issues as they arise is comforting. Two Thumbs Up from Chicago! ⭐⭐⭐⭐⭐ More
by mejia.anthony009
Employees Worked With
Mitchell Shefveland service advisor
October 20, 2023
Took my car here to get it serviced. They made the whole process nice and easy. The service advisor there Mitch helped a lot. They made the whole process nice and easy. The service advisor there Mitch helped a lot. More
by Chumbump
October 18, 2023
This past weekend I purchased a brand new 2024 mini. My salesperson Jed was absolutely amazing from start to finish. The week before, I had come in to purchase a part for my older 2015 paceman with no i My salesperson Jed was absolutely amazing from start to finish. The week before, I had come in to purchase a part for my older 2015 paceman with no intent to purchase a vehicle. After great conversation with Jed, no pressure on purchasing ( that wasn't my mind set) I had gained alot of knowledge about minis. A few days later I called Jed, he was excited to hear from. His energy and hospitality drew me to him. We communicated for 2 days regarding my purchase making sure all my Ts were crossed and I's were dotted. This was thee most effortless, stressless, fastest, most satisfying car purchase I've ever done... Im happily driving my 2024 mini because of Jed.. THANK YOU JED!! YOU WERE AWESOME!!! More
by Jovan.connor
October 03, 2023
Each time I bring my mini in, I feel like I am getting top notch service. The staff is always friendly and thorough. I feel like I’m taking good care of my car when I bring it here. top notch service. The staff is always friendly and thorough. I feel like I’m taking good care of my car when I bring it here. More
by Mini Countryman
Employees Worked With
Mitch, Pablo
