Bill Jacobs MINI

Mike witkowski really made my visit painless. He kept me updated daily and explained things to me so I was aware of each step.he called me as soon as it was done so I. Oils come pick up my car and get back updated daily and explained things to me so I was aware of each step.he called me as soon as it was done so I. Oils come pick up my car and get back to my normal life. More

Service Courtesy & Care as Important as Purchase of Vehicle Although when I made the appointment for servicing my Mini, I was assigned another employee. When I arrived, Mitch remembered my face (and name) and Although when I made the appointment for servicing my Mini, I was assigned another employee. When I arrived, Mitch remembered my face (and name) and motioned for me to come work with him. "I'm your rep" he said with a smile. His is ALWAYS so patient explaining aspects of my car and servicing, even explaining twice if I still don't understand. He remembers, respects, and values his clients. He understands how the bond between a Mini and their owner is strong and solid, and he extends that same commitment to the customer. This is my second Mini, and Mitch (and the Bill Jacobs Dealership) is a significant reason why! Catherine More

Mitch Shefveland the dealership Service Advisor was very helpful in answering all of my questions and kept in touch with me on daily basis to keep me informed as to the status of my vehicle. Elgan, the hike helpful in answering all of my questions and kept in touch with me on daily basis to keep me informed as to the status of my vehicle. Elgan, the hiker who returned my vehicle to me assisted me in programming my cell phone into the vehicle system and answered my many questions. More

I have owned my luxury vehicles in my 49 years but mini customer service definitely is one of the best. During the pandemic I have worked from home. With my work load being overloaded I didnt have the tim customer service definitely is one of the best. During the pandemic I have worked from home. With my work load being overloaded I didnt have the time to get my flat tire to the dealer. I called mini customer for the tow. They picked my vehicle up and took it to the dealer. Mitch contacted me after my car arrived all the while he kept me constant contact until the return of my vehicle. I used their texting app to pay my balance -it was simple. My car was washed and vacuumed. Thank you Mini, Bill Jacob's, and Mitch for a job well done again. More

When you invest in a Mini, you understand up front there will be costs to take care of your driving machine. Mitch Shefveland does an excellent job explaining the service needed, and the costs. His follow u will be costs to take care of your driving machine. Mitch Shefveland does an excellent job explaining the service needed, and the costs. His follow up is first rate. More

Excellent and extremely professiomal As always, Mitch and his highly talented service crew Took care of some serious repairs most of which were covered by warranty! Kudos to all and keep As always, Mitch and his highly talented service crew Took care of some serious repairs most of which were covered by warranty! Kudos to all and keep up the great work- you have acustomer for life! More

Always greeted so warmly and detailed offering g of services. Had a few questions and requests for my annual maintenance, and Mitch Shefveland who has helped me a few times now, is always great to wor services. Had a few questions and requests for my annual maintenance, and Mitch Shefveland who has helped me a few times now, is always great to work with. Waiting area with Starbucks coffee also a plus. Thanks Mitch and Bill Jacobs!! More

Been to Bill Jacobs Mini for various reasons and I definitely feel welcome and would recommend the dealership to others. For my most recent visit, a maintenance visit, Mitch S provided a great walk definitely feel welcome and would recommend the dealership to others. For my most recent visit, a maintenance visit, Mitch S provided a great walk-through on what was to be done and other services to consider, with no pressure whatsoever. Very positive, comfortable and accommodating. Kudos to Mitch S for a great experience. Definitely a positive! More

Best Mini service in the Chicagoland area Mitch S. is the best Service advisor at Bill Jacobs. I have owned Mini’s since 2011 and always get may car serviced at Bill Jacobs. It is a team ef Mitch S. is the best Service advisor at Bill Jacobs. I have owned Mini’s since 2011 and always get may car serviced at Bill Jacobs. It is a team effort in customer service with Mitch being the point of contact. He is knowledgeable and helpful. I appreciate everything Mitch does for me and I will be a repeat customer. More

I started going to Bill Jacobs Mini when Mini of Chicago closed. I was hesitant about the drive , but it has been worth it. I have a 2012 Clubman that I love and want to keep forever. As such, I make sure closed. I was hesitant about the drive , but it has been worth it. I have a 2012 Clubman that I love and want to keep forever. As such, I make sure to follow all maintenance schedules. I met Mitch , the service adviser and it has been smooth sailing ever since. He guides me and recommends and prioritizes what my car needs. Great service and my car will run forever. We were so pleased with the service that we decided to purchase a Countryman and lease a second one. We are a Mini family grateful for the friendly and knowledgeable advise from Mitch and everyone at the dealership. More