Bill Jacobs MINI

Buying process is good People are nice. The price is good comparing with other dealers around Chicago. I think I got a pretty good deal. Haroon is great. He helped me to pic People are nice. The price is good comparing with other dealers around Chicago. I think I got a pretty good deal. Haroon is great. He helped me to picked a car based on my likes. Since I have just got my car for several days. I will update my review after I got further customer service. More

Mini Cooper dent repair Wonderful customer service, gave me daily updates on the progress and were upfront about costs of repair from day 1. I would recommend this to anyone Wonderful customer service, gave me daily updates on the progress and were upfront about costs of repair from day 1. I would recommend this to anyone who is looking for mini servicing or repair. Kevin jacobs is a class act guy More

Cooper 2015 hardtop Haroon n Greg are great. They helped me to finalize a car based on my likes. Also had lots of visits before deciding. They are cooperative. Haroon n Greg are great. They helped me to finalize a car based on my likes. Also had lots of visits before deciding. They are cooperative. More

Excellent Service We are nearing the end of our free maintenance on our 2013 Mini. I am a bit worried about the expense of maintaining the car once we are responsible We are nearing the end of our free maintenance on our 2013 Mini. I am a bit worried about the expense of maintaining the car once we are responsible for payment, since it will cost about $130 to rotate the tires. Service has been exceptional so far. More

Great Staff The staff stayed late to help us on a Saturday night to close the deal and deliver the car. They were excellent in all respects and even followed up a The staff stayed late to help us on a Saturday night to close the deal and deliver the car. They were excellent in all respects and even followed up after to see how the car was doing. More

Exceeded Expectations The service dept here is excellent. 5 star experience from the time I called to set up an appointment to pulling out of the lot with my car feeling l The service dept here is excellent. 5 star experience from the time I called to set up an appointment to pulling out of the lot with my car feeling like new. Everyone is extra friendly and helpful (not pushy) and the dealership has a cool modern feel with a showroom full of gorgeous vehicles to ogle. The service advisor was very communicative both via email and telephone. He took care of all paperwork related to my 3rd party extended warranty and patiently explained the estimate. I didn't feel pressured and the prices for the services were fair and competitive. I was happily surprised at the value of all of the work that was performed on my car. I have had other specialty mechanics work on my MINI and feel that I Bill Jacobs provided WAY better service and value. I wish I had brought my car to them sooner but I live downstate (Bloomington area). I was surprised to find out they offer a transportation service at low/no cost that I could've used. They mentioned that their service extends up into Wisconsin as well. They also provided me with a no charge loaner car to use while they worked. I knew owning a MINI (and driving it as hard as I do) would mean some extra maintenance. I'll be taking it back to Bill Jacobs in the future. Thanks again Bill Jacobs team. Happy Driving! More

Service department is second to none. Mitch Shefveland, my service advisor, and Mike Polley, my Mini service technician always take great care of me. I could not be happier with my experie Mitch Shefveland, my service advisor, and Mike Polley, my Mini service technician always take great care of me. I could not be happier with my experience at Bill Jacob's Mini. More

Best in the business! Super impressed by my experience at Bill Jacobs Mini. Darren was thorough, sincere and helped keep the process quick and painless, making sure I felt Super impressed by my experience at Bill Jacobs Mini. Darren was thorough, sincere and helped keep the process quick and painless, making sure I felt genuinely comfortable with every aspect of my purchase. I'm walking away a happy new Mini owner, and I'll absolutely trust Bill Jacobs with all my future car-buying purchases. More

Awesome to work with Great experience here every time. Rachel is amazing to work with. This is my second Mini purchase from Bill Jacobs and both times I was treated very w Great experience here every time. Rachel is amazing to work with. This is my second Mini purchase from Bill Jacobs and both times I was treated very well. This time I built my mini with Rachel and ordered it from the factory. Rachel called me every week to update me on the status of my order and let me know where my Mini was in the process. I was told it would take 8 weeks to get it built from scratch and it was actually at the dealership in only 6 weeks. Two weeks early! What an awesome surprise. I live about 3 hours away from Bill Jacobs but I always use their service department for all my service on the car. They have a hiker service where someone from the dealership actually drives down to my house and picks up my mini to take it to get the oil changed. The best part is they give me a new mini to drive while they have mine. A week later my mini is back to me safe and sound. Love the mini brand and love this dealership. They do a great job in my opinion. More

Love myMINI Just purchased our first MINI yesterday and love it! Our sales person Dana Halligan was wonderful, so was our finance guy, Eddie. We were not easy t Just purchased our first MINI yesterday and love it! Our sales person Dana Halligan was wonderful, so was our finance guy, Eddie. We were not easy to deal with, but Dana and Eddie were very patient with us and answered all of our questions. I will definitely come back and recommend this dealership to my friends and family. Thanks! More