Bill Jacobs MINI

Wonderful Service, Prices, & Selection Just bought a brand new 2016 MINI Cooper S 4-door hardtop from Bill Jacob's MINI and could not be happier. We got a great deal and the service is top Just bought a brand new 2016 MINI Cooper S 4-door hardtop from Bill Jacob's MINI and could not be happier. We got a great deal and the service is top notch. We drove in from the city and were extremely glad we did! This dealership has a huge selection with a wide variety of features and color options in stock. We had been to a few dealers before we came here and we're really disappointed with the selection. Many places were just pushing to build a custom car and wait, but we didn't want to do that so we kept looking. Bill Jacobs had many viable options for us so we made the drive out to Naperville. We worked with Alex and Ronny and they did a great job finding us a car! We originally wanted a 2015 but it ended up not working out, so they asked us to give them a couple days to find one for us and in 1.5 days they called us with two brand new options at a great price. They felt bad about the 2015 not working out and threw in a couple extras (all-weather floor mats, a discounted protection plan, and a discount on the vehicle) to make up for the extra trip out there. Not only did we get a better car for our money, we got a great amount on our trade-in and a super thorough walk through on the features in our new car. It worked out for the best, and we could not be happier with our purchase. The staff members are incredibly friendly, patient, thorough, and very low-pressure. They spent a ton of time with us and helped us find the perfect car for our needs. Would definitely recommend working with this group!! More

Nice Dealership Our experience with this dealership was great. Everyone was friendly, professional. Got the car we wanted. Everything went smoothly. Dana was our sale Our experience with this dealership was great. Everyone was friendly, professional. Got the car we wanted. Everything went smoothly. Dana was our salesperson. Very knowledgable and fun. Gave us all the information we needed to make our decision. I would feel comfortable buying from them again. More

Irma C. and Ronny were amazing I was gruesomely nervous to attempt to purchase my very first car, but when my girlfriend and I entered to take a look at my dream car, the Mini, Irma I was gruesomely nervous to attempt to purchase my very first car, but when my girlfriend and I entered to take a look at my dream car, the Mini, Irma C. immediately came up to offer a friendly greeting and put us at ease. When I returned the following day, once again a nervous wreck, Irma C. again made me feel welcome and like I was among friends. Everyone who works there, Irma C and Ronny, never once made me feel silly for being a first time car buyer or that I was in over my head. They took my step by and step and was extremely patient with all my questions. The lovely and kind man who worked as a finance manager at the dealership, was so nice, I swear he felt more like my own personal financial advisor. I appreciate every single one of them. Thank you again! More

Great experience Just bought a new Countryman there had a great experience. Definitely recommend! I got the car I wanted and at a great price. Nothing bad to say. Just bought a new Countryman there had a great experience. Definitely recommend! I got the car I wanted and at a great price. Nothing bad to say. More

Hit my car while in for service! Never ever buy a car from Bill Jacobs Mini Cooper in Naperville. This happened in September. I brought my car in for service under the maintenance wa Never ever buy a car from Bill Jacobs Mini Cooper in Naperville. This happened in September. I brought my car in for service under the maintenance warranty. I spent $1,050 on things that weren't covered. They didn't have a rental car like they said. I told them I needed one because I had a friend's funeral to go to that weekend. I wait at enterprise rent a car until they score me a jeep (was going to be a mini van but I got lucky). It takes days for the car to get in there. They call me Monday and tell me they have bad news. The car had been hit by one of their porters. They never tell me to come and see the damage, they do not file an accident report and they take it to a body shop of their choice without my consent. I'm told it needs a whole new hood. I show up unannounced the following morning and demand to be taken to my car to see the damage. I'm told its just the hood. I show up. The grill is smashed, the headlight is messed up, the hood is buckled and there's a scuff on the bumper. They refuse to do anything besides fix the vehicle. I ask for another car with no accident history or to be compensated for the depreciation of the vehicle (on an accident I didn't cause). They refuse. A week goes by and after contacting the owners daughter through email ......no answer besides they're going to fix it. The manager contacts me over a week later just offering the same. No "hey we will make it up to you" , "we will make this right" , "we want you as a customer" . They tell me the car won't depreciate because they didn't file an accident report (illegal). If the damage was over $1,500 they needed to file a report. It was $2,800. So I go to the police and get report. I have a admittance of guilt summary from the service department and an estimate from their body shop. I call corporate. They say give us three business days and we will make you an offer. A week goes by and I can't get a hold of the contact. I call last week and they say we're not going to do anything for you besides fix the vehicle. No customer service. They're arrogant, incompetent and a shady business. Instead of stepping up to the plate , they're defiant. They screwed up and colluded to hide the damage. No body work was done to my car (I wouldn't let them) , but when I picked it up it was washed. The scuff on the bumper was washed off. DO NOT BUY A CAR FROM THESE PEOPLE OR HAVE ONE SERVICED THERE. They think it's the wild west with no accountability. More

Very Friendly My first ( and not the last ) time I took my Mini to Bill Jacobs for repairs, I was welcomed in a very friendly and trusting experience from Mr. Bob H My first ( and not the last ) time I took my Mini to Bill Jacobs for repairs, I was welcomed in a very friendly and trusting experience from Mr. Bob Horrell. I feel that their service department is very knowledgeable and most of all very honest. More

Service Dept. My 2012 Mini S windows started to go down of their own volition. The remarkable service technicians worked tirelessly for over a week to determine th My 2012 Mini S windows started to go down of their own volition. The remarkable service technicians worked tirelessly for over a week to determine the cause and find a solution to the problem. Bob (my service rep) was extremely patient with my many calls for status reports. My Mini is repaired, thoroughly cleaned inside and out and I believe I made a new and quite dependable friend in Bob. More

Earnest money deposit I gave these folks a $500 earnest money deposit on Feb. 12, 2014 to hold a car until financing could be arranged. Financing was declined but my earne I gave these folks a $500 earnest money deposit on Feb. 12, 2014 to hold a car until financing could be arranged. Financing was declined but my earnest money has yet to be returned. Mike Ruiz, a sales manager, assured me it would be returned to my credit card within 7 business days, which didn't happen, and now, is no longer answering my emails. I guess my next email will need be to the Illinois Attorney General. I'll give Bill Jacobs Mini a 5-star rating for thievery! More

Bought a used Subaru Outback here. The buying process was simple and with no pressure at all. There were some issues with the vehicle which I brought to their attention. Their follow up was great, all repair simple and with no pressure at all. There were some issues with the vehicle which I brought to their attention. Their follow up was great, all repairs were done as promised and to my satisfaction. It is rare to see a dealership that truly stands behind their cars and will do everything possible to create a life time customer! I highly recommend Bill Jacobs Mini for your next car purchase, new or used. Ill be checking their inventory for sure when I am ready for my next car! Five star customer service! Special thanks to Ivan and Mike who made this experience remarkable! More

Kyle Kelly was the best salesman that I ever had the pleasure of working with. He was not pushy as some salesmen tend to be. This was my fourth mini purchase and I must say I have never been more sati pleasure of working with. He was not pushy as some salesmen tend to be. This was my fourth mini purchase and I must say I have never been more satisfied. More