Bill Jacobs MINI

Amazing as always! Best experience ever! Mitch went out of his way to make sure everything was taken care of. He got me a loaner car and kept me updated every step of t Best experience ever! Mitch went out of his way to make sure everything was taken care of. He got me a loaner car and kept me updated every step of the way! I love this dealership! Rachel in sales and Mitch in service are top notch! BIG shout out to service tech Will for the excellent job fixing my Clubman!!! More

Service department Great experience with Dean from service department; very accommodating and understanding of our concerns. Entire department very friendly and good qua Great experience with Dean from service department; very accommodating and understanding of our concerns. Entire department very friendly and good quality service provided; felt at ease. More

I was sold a lemon Aldo lied over and over again. He is the worst sales person. I purchased a used car that was supposedly inspected in good condition. Wrong! A month af Aldo lied over and over again. He is the worst sales person. I purchased a used car that was supposedly inspected in good condition. Wrong! A month after having the car things started going wrong took the car back Aldo just looked at me like i was dumb. So I said can you fix it he said no you don't want my guys looking at it they dont know anything about this car. Now i purchsed a 2 year warranty which was supposed to be be included with the price of the car but it was added to the price of the car instead. Now i had to take my car and warranty to a GMC where my car died and would not start or take a jump. This expensive warrenty only paid for the altanater which i had to pay &100 deductible for. All the other repairs were not covered under this $2500 warranty I'm paying for. All the while Aldo is acting as if he is upset and wants to help but he doesn't help at all. Ha asked us not to write a bad review. I spent $405 to get my car fixed that should have been inspected before we bought the car. Aldos excuse was he's not a mechanic. Never again will Igo back there More

Tramatic Customer Service If I can give Zero stars I would! I've been in the market for a vehicle for a few months now. I recently moved to Naperville, literally I live down th If I can give Zero stars I would! I've been in the market for a vehicle for a few months now. I recently moved to Naperville, literally I live down the street from this location and I went to this dealership for my dream car, the Mini Cooper. I went into this location, applied for the Loan, got approved & then the seller comes back to me and states that "the banks just closed-to continue the process the next day" fine. The next day and no word front the seller.. I called and the seller he will check into their finance department for any update and call me back. He never called me back. Three days later, I called again and a different seller said dealer was supposedly off the next few days. So this new dealer was going to check into their finance department for any new updates and call me back. this new dealer NEVER CALLED BACK! ... all of this was like 3 weeks ago. Today 4/17/18 I decided to give a call back to the dealership. I spoke to someone he said he check their finance department for any updates in regards to the credit check and my application. I have NOT RECEIVED A CALL BACK. Clearly these people needs to work on consistency, customer service and keeping true to their word CAUSE THEY SUCK! I am down at the Chevrolet of Naperville down the street and I am purchasing my first New Car! And I am being service way better than Mini Bill Jacobs dealership!!!!! Unfortunately due to poor customer service I wasn't able to get my dream car. But i will settle with Great service from a Chevy dealership down the street!!!!! More

Best salesperson ever Bought our second Mini, largely in part to Marina, our sales person. She was patient and worked with us to get the best car/deal we could get . Love Bought our second Mini, largely in part to Marina, our sales person. She was patient and worked with us to get the best car/deal we could get . Love mini and the service they provide. Thanks Marina, it was a joy and pleasure working with you! More

Buyer Beware! Tricked into buying WRONG CAR! I have been coming here for years servicing my Mini Cooper and returned last Saturday to buy a new one. I thought I could trust the sales team to be h I have been coming here for years servicing my Mini Cooper and returned last Saturday to buy a new one. I thought I could trust the sales team to be honest and helpful- unfortunately this was my first automobile purchase, I am a 21 year old girl and no mechanic! Aldo Huerta completely lied to me for hours selling me a vehicle I did not purchase! He lied about the ENTIRE MODEL- said the car was a 2016 JCW Mini Countryman with twin turbos!! He said the window tag was incorrectly printed (which said it was a base countryman) and had every excuse in the book as to why the car didn’t appear to be what he was describing. He lied to me about several aspects of the car, too much to even get into detail about! Got the car home, had my Dad inspect it, read through all of the literature included with the car and turns out—I was right, not a JCW, Aldo had lied, and I had been fooled. He either never checked his facts once throughout the course of several hours, or worse, knew what he was doing. I was completely tricked into buying this car that I personally didn’t like, but Aldo had told me all of the great features included in the car (lies) and I trusted him. It was a deal I couldn’t pass up! I brought this up to the sales manager, Ronny Bataineh- he is no better. He said I could TRADE THE CAR OUT (losing most of my large down payment) even though I had bought it about 4 days ago and it was sold via DECEPTION and MISREPRESENTATION. He made up for the mistake with some graphics for the car, and promised some “Mini gear.” Came to pick up my car today and had to wait an extra 20 minutes for a mirror cap to be put on (late for work) because Ronny never got around to it and he “didn’t know when I would be there to pick up the car” (1. It had been there a full week 2. I was told to pick up the car 24 hours ago, said I would be there today at this time.) I asked him about the Mini gear he had promised in front of my dad (I am alone at this point) and he got extremely offended, threw the price in my face of the graphics they put on my car and said I could pay for what they had done for me and he would “grab me 2 water bottles” if I wanted the “gear” he had promised. Just mind blowing! This whole experience has been an ABSOLUTE NIGHTMARE. The service team at Bill Jacobs has been great to my family and me over the years, especially Dean and Mitch; unfortunately, the same cannot be said for the sales team. I am sad, disappointed and embarrassed that I was tricked and then treated the way I was by the manager. I urge anyone thinking about buying a Mini from Bill Jacobs to please re think their choice in a dealership. I want absolutely nothing more from this sales team, I’d like to never deal with any of them again; I just hope no one else ends up in the situation I am in now. You shouldn’t have to have a personal mechanic and lawyer present to buy a vehicle- but you just might want one here! More

A new bar has been set for car buying We would like to thank Irma Christian, Joshua Baker, Ronny, Jeremy and the hardworking teammembers at Bill Jacobs MINI in Naperville for exceeding our We would like to thank Irma Christian, Joshua Baker, Ronny, Jeremy and the hardworking teammembers at Bill Jacobs MINI in Naperville for exceeding our expectations this week during the car buying process. This was truly a wonderful experience from start to finish. Irma's a gem at this dealership and a joy to work with. We felt at ease right away. We test-drove two models an hour before close on a weeknight. Joshua took the time to provide us a quote for our trade-in right at closing time, never making us feel rushed, and that customer service really stood out for us. We came back three days later and purchased a 2016 MINI Cooper S with Irma. The buying process was painless, thanks to store manager Ronny and finance guru Jeremy. This was a singular experience and we will definitely recommend Bill Jacobs MINI to friends and colleagues. More

Great service I just want to say thank you to Irma Christian and Josh Baker for there time and service. They were very helpful, kind and patient. I really appreci I just want to say thank you to Irma Christian and Josh Baker for there time and service. They were very helpful, kind and patient. I really appreciate all they did and love that the dealership was so kid friendly. Will definitely be back for future services. Thanks again. More

The Best Of The Best Ive been to quite a few dealerships lately test driving cars to find the right one for me. Only BillJacobs Mini could I give 5 stars. Not only was the Ive been to quite a few dealerships lately test driving cars to find the right one for me. Only BillJacobs Mini could I give 5 stars. Not only was the service superb but I can credit them for suggesting the right car for me. You wont be disappointed with any of their salesmen as they're all awesome to converse with and do business with. Looking forward to doing all my future business with these guys. More

Had a great experience Irma Christian was very detailed and informative and made us feel very welcome and comfortable since our last experience purchasing a vehicle at anoth Irma Christian was very detailed and informative and made us feel very welcome and comfortable since our last experience purchasing a vehicle at another dealership was a nightmare... our experience this time was probably the best experience ever purchasing a vehicle and Irma took the time to go over every detail of the car which I've never seen before ever in a sales person before... to actually sit in the car and program the phone modifications to Bluetooth is pretty impressive,thank you again Irma... Mitch is also amazing for taking amazing care of us with our trade in vehicle which he didn't have to with issues with midus and loaner car.. I'm just over all so impressed with this dealership with the high quality of service and leadership and Valor of just the humanity everyone displays... it makes you regain faith in humanity,thank you again for all the help !! We appreciate all that you do in such a busy world we live in.... More