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Bill Jacobs MINI

Naperville, IL

5.0
651 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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2491 Aurora Ave

Naperville, IL

60540

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Showing 651 reviews

May 17, 2013

My experience with the Bill Jacobs dealership in Naperville was first class. I was afforded the luxury of test driving several vehicles all at a moments notice. The sales team were fantastic and ben More

by Marcgilmore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel, Sal and John
April 13, 2013

I visited Bill Jacobs MINI after previously having a poor experience attempting to purchase a MINI at another area dealership. Sal Santiago and John LaRock worked to provide me with the perfect car and a gr More

by rwb55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Santiago & John LaRock
April 02, 2013

Came in for a recall and came home with a brand new countryman. My wife loved her Cooper hard top. So to sell her a new cooper was no small feet. They even let us take the car out for dinner! It was ju More

by wilyjohnj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Santiago
April 01, 2013

Rachel spent time with me when I was "just looking" last summer. When I returned 6 months later, she again spent the time it took to answer my questions with no obvious sale in sight. I bought More

by Cs212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel
March 29, 2013

There was no hassle in any form with my experience purchasing this car. Kyle was not pushy, while at the same time seemed genuinely interested in both the MINI product, and in ensuring that I underst More

by aarondcox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Kelley
March 25, 2013

This was one of the best car buying experiences ever. Tim did a great job providing as much information possble in advance. With the specs I sent him, Tim had one primary new, one alternate new and one alter More

by brvynky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Taylor
January 06, 2013

I recently purchased a new mini cooper hardtop from your store. I am so happy with the car and the whole experience buying it. Kyle was awesome! Not only did he thoroughly explain all the features on the c More

by lynn.kiefer.1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle
October 08, 2011

I had the most pleasurable experience buying my MiNI from this dealership. My sales person was very knowledgeable, guided me through the process without being too pushy or aggressive, was very courteous and More

by carpediemd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel, Rafael(?)
October 06, 2011

I was having issues with the airbag light in my 2003 MCS. I read Mini extended the warranty on this specific problem. I took it to Bill Jacobs @ Naperville and they lied about it and tried to charge me ~$100 More

by kaybor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
all guys in Service.
February 28, 2011

In December, I took my MINI in for its service and the third warranty replacement of the timing chain. Once I arrived, their was no one there to help me. After ten minutes of so a service writer showed up More

by jmbd7h3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Generic Service Writers
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