Bill Jacobs MINI - Service Center

Mitch is the best he always treats me really well. Takes care of me right away getting service done there. Is great thank u again …. Takes care of me right away getting service done there. Is great thank u again …. More

Having my first service at Bill Jacobs Mini. Fantastic experience so far! Mitch and Malek were extremely helpful, knowledgeable and courteous! They even showed me under the hood AND underneath t Fantastic experience so far! Mitch and Malek were extremely helpful, knowledgeable and courteous! They even showed me under the hood AND underneath the car! More

took my 2022 Mini for AC service Mitch was excellent took the time to listen and really understand the issue i was having took care of my car like it was his repaired perfectly the service dept is what mak the time to listen and really understand the issue i was having took care of my car like it was his repaired perfectly the service dept is what makes a dealership great highly recommend Jacobs Mini great job Mitch and the professionals that worked on my car More

They are on-time, fast and respectful. Their facilities are clean, bright and comfortable. I trust them to keep my Mini safe on the road. Their facilities are clean, bright and comfortable. I trust them to keep my Mini safe on the road. More

Mitch is always there for our Mini . He is always very professional and always answers every concern that we have. We appreciate all that you do a big thank you. He is always very professional and always answers every concern that we have. We appreciate all that you do a big thank you. More

Service was fast, clear, coherent, and without any pressure. Thanks to Mitch for the great help! pressure. Thanks to Mitch for the great help! More

I recently brought my MINI Cooper to Bill Jacobs MINI for routine maintenance, and I couldn’t be happier with the experience. From start to finish, everything was smooth, professional, and efficient. A bi routine maintenance, and I couldn’t be happier with the experience. From start to finish, everything was smooth, professional, and efficient. A big shout-out to Mitchell, my service advisor, who was friendly, knowledgeable, and kept me updated throughout the process. He made sure all my questions were answered and explained everything clearly without any pressure or upselling. The team at Bill Jacobs MINI took great care of my car, and it was returned clean and running perfectly. It’s great to have a dealership that truly values both the vehicle and the customer. Highly recommend them for anyone looking for quality MINI service! More

I brought my Countryman JCW in for routine service at Bill Jacobs Mini. My service manager was Mitch, as usual. Mitch is so good at what he does and how he makes customers feel, that I believe he's the g Bill Jacobs Mini. My service manager was Mitch, as usual. Mitch is so good at what he does and how he makes customers feel, that I believe he's the glue that keeps this location running the way it does. I'm so happy I found Mitch and Bill Jacobs. I'd drive two hours to get the family style service they offer without hesitation! More

My 2023 JCW Countryman was recently repaired from a serious pot hole incident that took place 26 days prior to receiving the repaired car. Despite the time it took to receive my car back, Mitch Shefvel serious pot hole incident that took place 26 days prior to receiving the repaired car. Despite the time it took to receive my car back, Mitch Shefveland provided timely updates on parts delivery, repair estimates, rental accomodations, etc. Overall, I have been impressed with the dealership since I made my first Mini purchase in 2022. Nice work to Mini Team in Naperville. More

Over this past weekend, I found the locking pin on my fuel door stuck in the locked position. After figuring out that my 2023 model doesn’t have a manual release I reached out to Mitch who made getting m fuel door stuck in the locked position. After figuring out that my 2023 model doesn’t have a manual release I reached out to Mitch who made getting my Mini in for service easy. Service at Bill Jacobs is consistently great and Mitch as my service advisor always makes the process smooth. More