Bill Jacobs MINI - Service Center

Mitch and his team went beyond to save my vehicle from the abyss, with patience, understanding and trustworthy advice. Car repairs can be more difficult and taxing on your soul than we can sometimes handl the abyss, with patience, understanding and trustworthy advice. Car repairs can be more difficult and taxing on your soul than we can sometimes handle. Mitch took one on one attention and I would highly recommend this dealership and the service department! More

My service advisor kept me well in the loop on status, next steps and timing. He went to bat for some warranty claims in addition to making sure I had a loaner. next steps and timing. He went to bat for some warranty claims in addition to making sure I had a loaner. More

The service Advisor, Mitch Shefveland was so accommodating and professional. Definitely in good hands here. accommodating and professional. Definitely in good hands here. More

Mitch was awesome. He thoroughly explains everything and makes his clients feel welcome every time. Highly recommend! He thoroughly explains everything and makes his clients feel welcome every time. Highly recommend! More

Good communication and explanation of services that need to be done. I appreciate them bringing me to the car to show me step by step what they look for. to be done. I appreciate them bringing me to the car to show me step by step what they look for. More

Mitch S. has been a super service manager providing professional, personable and trustworthy help for the past six years we have owned our mini cooper s. has been a super service manager providing professional, personable and trustworthy help for the past six years we have owned our mini cooper s. More

Outstanding service. Bill Jacobs Naperville went above and beyond working with Mini NA on recall work. Good communication and follow up. Some parts take a while to come i Bill Jacobs Naperville went above and beyond working with Mini NA on recall work. Good communication and follow up. Some parts take a while to come in (the ones unique to the options on the car) but that’s ok. More

Great experience. My advisor Mitchell Shefveland was very nice, professional and thorough. They got me in right away. My advisor Mitchell Shefveland was very nice, professional and thorough. They got me in right away. More

Mitch shfveland has consistently provided exceptional service as an automotive service advisor. They are always available, informative, and take great care of all my vehicles. service as an automotive service advisor. They are always available, informative, and take great care of all my vehicles. More