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Bill Jacobs MINI
Naperville, IL
719 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 605 service reviews
January 30, 2026
We love and appreciate this dealership very much. What makes us appreciate it so much is outstanding Mitch Shefveland! We have worked with Mitch for several years now. He is top notch, professional, What makes us appreciate it so much is outstanding Mitch Shefveland! We have worked with Mitch for several years now. He is top notch, professional, kind, honest, and honorable. He remembers us and he looks out for us (as well as our car), and he cares for us like a friend. He never pressures us, but he had a deep understanding about cars and helps us to understand the importance of certain things needing to be done. He has beautifully taken care of us with integrity and honor, and he has never steered us wrong. What an outstanding reflection on the Bill Jacobs company Mitch is. We highly recommend Bill Jacob’s Mini and Mitch Shefveland. More
by carolG
Employees Worked With
Mitch Shefveland
December 18, 2025
They didn't try to push me into services that weren't needed, Mitch was great to work with, and the work was done quickly. The cost, however, was crazy. $850 for annual vehicle inspection, air filter needed, Mitch was great to work with, and the work was done quickly. The cost, however, was crazy. $850 for annual vehicle inspection, air filters, and coolant flush. And on top of that already high price, they have the nerve to charge a fee for using a card. You're already overcharging me, and then you decide to get greedy and charge me a fee for sobering that's just normal overhead. Not cool. I was asked if I would recommend this dealership as part of the review. I wish I could say "maybe" because the only reason I would is if you're buying a new vehicle and/or you don't have an issue with how much they charge for service and their billing practices. More
by fd
Employees Worked With
Mitch
December 17, 2025
It's funny, but my service rep, Mitch Shefveland,mentioned that it was extremely busy here yesterday .. I dont think I've ever been here when it isn't calm, welcoming and professional. I Shefveland,mentioned that it was extremely busy here yesterday .. I dont think I've ever been here when it isn't calm, welcoming and professional. In 9 years of my Mini relationship, it has always been a very stress free experience, no huge surprises, and very inviting waiting room. Thanks Mitch for making car care so easy. More
by xoella
Employees Worked With
Mitch Shefveland
December 09, 2025
Always a wonderful experience! A very warm and relaxing environment. The entire team provides outstanding service. My Service Advisor, Mitch, is top notch and has helped me for se A very warm and relaxing environment. The entire team provides outstanding service. My Service Advisor, Mitch, is top notch and has helped me for several years. More
by Markcriss99
Employees Worked With
Mitch Shefveland
December 02, 2025
Thank you for taking care of the car, and making sure that my car needs were met and not making me feel pressured about what needs were needed. And the urgency of some items. Thank you Mitchell that my car needs were met and not making me feel pressured about what needs were needed. And the urgency of some items. Thank you Mitchell More
by dryusufdc
Employees Worked With
Mitchell Shefveland
November 24, 2025
The service department at Bill Jacobs Mini is top notch. Scheduling is very straightforward and you get to talk to a real person right away. I am always excited when I learn that Mitch Shefveland will be ou Scheduling is very straightforward and you get to talk to a real person right away. I am always excited when I learn that Mitch Shefveland will be our service advisor. He is very knowledgeable about the Mini and gives great advice about the services needed. More
by Steven McGee
Employees Worked With
Mitchell Shefveland
November 09, 2025
I purchased my Mini in 2016, which is when I first met my service expert, Mitchell Shefveland. Since then, Mitchell has been instrumental in making sure my Mini Cooper runs at its best. He’s professional, kn service expert, Mitchell Shefveland. Since then, Mitchell has been instrumental in making sure my Mini Cooper runs at its best. He’s professional, knowledgeable, and always provides excellent recommendations. Beyond that, he’s incredibly understanding and genuinely kind. Visiting Mitchell feels like walking into Cheers—where everyone knows your name. He’s truly one of the most personable people I’ve ever met. More
by drnrunning
Employees Worked With
Mitchell Shefveland
