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Bill Jacobs MINI

Naperville, IL

Overview
Employees
Reviews
Vehicles
5.0
741 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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2491 Aurora Ave

Naperville, IL

60540

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Showing 626 service reviews

September 03, 2026

I always get outstanding service at this dealer. They tell me what to expect, and flag future potential issues without any high pressure tactics to upsell immediately. Work quality has always been g More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
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Sep 04, 2026 -

Bill Jacobs MINI responded

Hello Mike, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 31, 2026

Service at Bill Jacobs Mini has been great. Mitch Shefveland has always taken the time to explain the services and is easy to work with. More

by rubyramone1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch shefveland
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Sep 07, 2026 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 31, 2026

Great selection of all minis and sales straight forward and easy. Service fair pricing and advisor Mitch Shefveland is great and I’ve worked with him for years. More

by apolloniap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
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Sep 07, 2026 -

Bill Jacobs MINI responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

August 31, 2026

Dealership staff is friendly and knowledgeable. Worked with Mitch for years and he does a great job explaining what is needed or recommended. No pressure. Dealership is clean and pleasant while wai More

by daverotolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Print
Sep 07, 2026 -

Bill Jacobs MINI responded

Hello, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. We are always more than happy to assist you if anything else comes up. Take care!

August 28, 2026

Mitch is the best service advisor hands down. He's incredibly communicative and never fails to respond. More

by Andrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Neitzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jed Kuefler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elgan Erastus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Daraiseh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arlo Javier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2026 -

Bill Jacobs MINI responded

Hello Andrea, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. If you're ever in need of more help, please let us know!

August 26, 2026

Our company purchased a fleet of customized minis and everytime I bring them in for service Mitchell Shefveland has been so accommodating, transparent, and nothing short of a pleasure to work with More

by Tonyb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Print
Aug 30, 2026 -

Bill Jacobs MINI responded

Hi, we are so happy to read such a great review about Bill Jacobs MINI! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 30, 2026

Clean space and friendly staff. Mitch and his tech crew are very knowledgeable when it comes to getting things done. Having a loaner available for me while getting the work done is More

by Tess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jed Kuefler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elgan Erastus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Daraiseh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch
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Jul 02, 2026 -

Bill Jacobs MINI responded

Hi Tess, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 30, 2026

Service at bill Jacobs mini was outstanding. Working with Mitch was super efficient and communicative, very knowledgeable to work with More

by Bryce vance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
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Jul 01, 2026 -

Bill Jacobs MINI responded

Hi Bryce, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 24, 2026

Mitchell Shelfvland is always helpful & easy to communicate with. I’ve been coming here for 4 years & I’ve never had an issue More

by Jennifer Donnelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Print
Apr 27, 2026 -

Bill Jacobs MINI responded

Hello, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. Please don't hesitate to reach out if there's anything additional we can do for you.

Apr 28, 2026 -

Bill Jacobs MINI responded

Hello Jennifer, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. Please don't hesitate to reach out if there's anything additional we can do for you.

April 22, 2026

Mitch delivers consistently professional and great service. He is personable, clear, listens carefully, and extremely welcoming and provides a stress-free visit. He somehow remembers us even though we More

by leelbrice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch S.
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Apr 26, 2026 -

Bill Jacobs MINI responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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