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Bill Jacobs MINI - Service Center

Naperville, IL

5.0
583 Reviews
Call Service Center (630) 717-6464

583 Reviews of Bill Jacobs MINI - Service Center

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October 01, 2024

The coordination and communication of the service on my Mini by Mitch Shefveland was outstanding! He took time to explain what needed in the service process and kept me informed. He’s personable and patien More

by cjbovard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. We are always more than happy to assist you if anything else comes up. Take care!

October 01, 2024

Steven Erazo is great. such an extremely helpful advisor. made my experience delightful. would recommend More

by maria
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Maria, thank you so much for the positive review! Thank you again for leaving us this response!

October 01, 2024

Great service by Steven Erazo. He was extremely helpful and I know I can count on him More

by ted
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Ted, thank you for taking the time to leave a review for us at MINI Service Center. We're happy we could meet your expectations! Thank you again for the great review!

October 01, 2024

I truly always have a great experience getting my car serviced. Steven Erazo is always so nice and helpful More

by debbie
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you again for leaving us this response!

October 01, 2024

Bill Jacobs Mini is a nice professional place. Service is great. Steven Erazo was extremely helpful More

by joy
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Joy, we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care!

October 01, 2024

It's always such a great experience getting my car serviced. The advisor Steven Erazo was so helpful More

by katie
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Katie, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!

October 01, 2024

Bill Jacobs Mini is a great dealership - clean and staff is great. Steven Erazo is amazing More

by riley
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Riley, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. We are always more than happy to assist you if anything else comes up. Take care!

Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Riley, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

September 30, 2024

Bill Jacobs Mini is a very clean and neat facility. All employees are friendly and professional. Mitch Shefveland is the Service Manager that I have worked with for several years and he always provid More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Mike, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 30, 2024

Awesome service by mitch, will service with him again. Thank you! For all your help More

by perezjenny96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kosanovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Zaragoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Perezjenny96, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 30, 2024

I’m always very pleased and satisfied when I bring my Mini in for anything, Mitch, the service advisor always does a fantastic job! More

by Jogallegos1941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kosanovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elgan Erastus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Shefveland
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Jogallegos1941, thank you for taking the time to leave a review for us at Bill Jacobs MINI. We're happy we could meet your expectations!

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