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Bill Jacobs Volkswagen

Naperville, IL

4.6
495 Reviews
Bill Jacobs is a name you can trust. Still, after 50 years in the automotive business, we appreciate our customers more than ever and will work hard to maintain life-long relationships. We pride ourselves on delivering a level of customer satisfaction beyond your expectations.
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2211 Aurora Avenue

Naperville, IL

60540

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Showing 495 reviews

November 30, 2021

We were beyond impressed with this dealership. xx took excellent care of us and created a fabulous sale for us . We are still talking about how smoothly everything went and we completely put our trust in More

by Gibsonhomes53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
xx
Dec 06, 2021 -

Bill Jacobs Volkswagen responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 11, 2021

I had the opportunity to get a 2021 Tiguan at this dealership and the service that I got from Gerardo Martinez was awesome!! He didn’t look like a Sales Person, he did look like a friend! I definitely More

by arturoii26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerardo Martinez
Nov 13, 2021 -

Bill Jacobs Volkswagen responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

October 18, 2021

Ordered an ID4 AWD, waited for 9 months, Dealership wanted to sell to someone. Trashy More

by muthu
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roberts Butts, Chris V
Oct 22, 2021 -

Bill Jacobs Volkswagen responded

Muthu, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (630) 848-6600 at your earliest convenience and we will do our best to resolve this with you.

September 30, 2021

The entire staff that we dealt with from the initial phone contact to the manager who signed off on the car were friendly and competent. An altogether positive experience. More

by breedy2200
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheroze Israr, Matt McEvilly
Oct 19, 2021 -

Bill Jacobs Volkswagen responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs Volkswagen. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 09, 2021

Their internet sales manager lied to us 7 times during the process. The dealership had to remove her from my buying experience. They ruined my holiday by asking me to leave a religious dinner early to More

by David
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No comment.
August 31, 2021

An all-around positive experience purchasing a new VW at Bill Jacobs. I had visited three different VW dealerships and three Subaru dealerships in search of a new car (I've been driving Subarus for the last More

by ghwolf1967
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerardo; Robert; PJ -- they all good guys
Oct 19, 2021 -

Bill Jacobs Volkswagen responded

Hi, thank you for taking the time to let us know how we did. We are always more than happy to assist you if anything else comes up. Take care!

August 24, 2021

I had a very good car buying experience here. Especially sales person Shehroze Israr is so polite and helped us lot deciding our new car. More

by Syed Ali
Recommend Dealer
Yes
Employees Worked With
Shehroze Israr
Oct 19, 2021 -

Bill Jacobs Volkswagen responded

Hi Syed, thank you so much for your positive comments about Bill Jacobs Volkswagen! We are always more than happy to assist you if anything else comes up. Take care!

August 17, 2021

I went with my son and he purchased a new Audi suv and was taken care of by Rob. Rob was very courteous and helpful to my son. The test drive was amazing with different terrains and quite different than m More

by cliverbob57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
Oct 19, 2021 -

Bill Jacobs Volkswagen responded

Hi, thank you so much for your positive comments about Bill Jacobs Volkswagen! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 31, 2021

Great customer service, good information given by my car salesman. This was my first car purchase and Ray made the experience easy, and stress free! More

by Lauren.michels
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray, Matt
Oct 19, 2021 -

Bill Jacobs Volkswagen responded

Hi, thank you so much for your positive comments about Bill Jacobs Volkswagen! We are always more than happy to assist you if anything else comes up. Take care!

July 28, 2021

Ray was awesome. Incredibly helpful and had our best interests in mind the entire time. He made the process easy and comfortable. I would gladly work with Ray again. More

by jnowak27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Oct 19, 2021 -

Bill Jacobs Volkswagen responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ray here at Bill Jacobs Volkswagen! We are always more than happy to assist you if anything else comes up. Take care!

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