Bill Jacobs Volkswagen

The sales process with Salina was great. She wasn't high pressure, was very knowledgeable, answered all of our questions, made us feel comfortable/happy with our purchase. I wish we would She wasn't high pressure, was very knowledgeable, answered all of our questions, made us feel comfortable/happy with our purchase. I wish we would have been given more information upfront on the extended warranty as this process felt a little bit rushed, which is why we gave the financing process only an average score. We left happy with the decision to purchase of the car we got, but questioning whether or not we made the right decision purchasing the extended warranty. In all fairness, it was the last sale of the night, but it would have been nice to have been forewarned. It was not something we even considered prior to going upstairs to finish the financing paperwork. More

Andres was so knowledgeable and helpful. Great experience! I was not planning to switch to a new car today but Andres gave me some great feedback and helped me reconsider. Great experience! I was not planning to switch to a new car today but Andres gave me some great feedback and helped me reconsider. More

I loved working with Ricardo! He was so helpful and made the buying process, quick, easy, and hassle free. I would gladly buy my next car from him too. Love my new car, and ver He was so helpful and made the buying process, quick, easy, and hassle free. I would gladly buy my next car from him too. Love my new car, and very glad to have the opportunity to work with Ricardo. More

Ricardo was very professional and kind. I was extremely nervous but he made me feel comfortable during the whole process. I was extremely nervous but he made me feel comfortable during the whole process. More

Ricardo was very personable, courteous and helpful in determining the vehicle of my choice and assisting in my final purchase. determining the vehicle of my choice and assisting in my final purchase. More

My man, Andre Bretado, is a good man who helped me through the entire process of me getting my very first car. He truly is a good salesman who cares a lot for his customers. He answered all of my ques through the entire process of me getting my very first car. He truly is a good salesman who cares a lot for his customers. He answered all of my questions, and is very, very patient. I am so excited for my first car and if anyone I know who is looking for a new car I will do definitely send them to Andre. There’s no doubt in my mind that he will take care of them. More

Ricardo was incredible! I bought this car from out of state and he was so incredible helpful with getting everything squared away before I could fly into Chicago to pick up I bought this car from out of state and he was so incredible helpful with getting everything squared away before I could fly into Chicago to pick up the car. His kindness and loyalty did not go unnoticed. He was so professional and helpful. More

I recently purchased a Cross Sport and the customer service and process was incredible. Selina was my sales associate and she was amazing. service and process was incredible. Selina was my sales associate and she was amazing. More

Overall the experience was decent. My only issue was the time. I know a dealership can take some time but 4 hours on a Thursday and it wasn’t busy seems excessive. We had already agree My only issue was the time. I know a dealership can take some time but 4 hours on a Thursday and it wasn’t busy seems excessive. We had already agreed on a trade in value a couple days prior and they could have started charging the vehicle sooner. Selina our salesperson was nice and knew a lot about the vehicle. More

It was great experience. Selina helped a lot with purchase of new car. Thank you very much Selina helped a lot with purchase of new car. Thank you very much More