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Bill Jacobs Volkswagen

Naperville, IL

4.4
453 Reviews
Bill Jacobs is a name you can trust. Still, after 50 years in the automotive business, we appreciate our customers more than ever and will work hard to maintain life-long relationships. We pride ourselves on delivering a level of customer satisfaction beyond your expectations.
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2211 Aurora Avenue

Naperville, IL

60540

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Showing 453 reviews

July 21, 2024

This was the best experience we’ve ever had with a car dealer and buying a new car. More

by Karl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Selina Espinal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Bill Jacobs Volkswagen responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

July 01, 2024

Roger Mejdrich was wonderful to work with. I was not expecting to purchase a Tiguan, but working with Roger was comfortable and fun! What won us over was no pressure to buy, clear communicat More

by Will W
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Mejdrich
Jul 03, 2024 -

Bill Jacobs Volkswagen responded

Hi, thanks for your praise and kind comments about our team. Thanks again for the recommendation, and have an amazing day!

June 29, 2024

Great dealership, lots of verity of used cars. Jim was great and showed us multiple cars in our price range. He answered all our questions and was great to work with. Will recommend! More

by Tiffaniann02
Recommend Dealer
Yes
Employees Worked With
Jim Jacobson
Jul 01, 2024 -

Bill Jacobs Volkswagen responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

June 29, 2024

Cesar did a great job with good communication up front. Great car. And service. Will be back More

by Pimbus42
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Bill Jacobs Volkswagen responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

June 26, 2024

I went back to this dealership because of the great experience my parents had. This was my first time buying a car, and the staff (especially Selina) was so hopeful and made sure I was well informed ab More

by gket
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John DePierre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Selina
Jun 26, 2024 -

Bill Jacobs Volkswagen responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

June 26, 2024

Jim Jacobson was prompt, attentive, and put in the effort to make the price work. He was great to work with. More

by maxs007500
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Jacobson
Jun 26, 2024 -

Bill Jacobs Volkswagen responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

June 22, 2024

Cesar Mendoza was a great help in our buy I highly recommend on your next vehicle More

by gutierrezjose516
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2024 -

Bill Jacobs Volkswagen responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

June 11, 2024

Purchased a used car here recently, worked with Gerardo, awesome experience. No pressure, no back and forth, agreed on price and shook hands. More

by JP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerardo Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Bill Jacobs Volkswagen responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 21, 2024

We have purchased two cars now from Bill Jacobs. Both experienced has been great. We were lucky to be able to work with Ricardo this last time. He was amazing, he could answer any questions I had an More

by Aawhitecotton
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Echeverria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

Bill Jacobs Volkswagen responded

Hi Aawhitecotton, thank you for taking the time to leave a review for us at Bill Jacobs Volkswagen. We're happy we could meet your expectations! Thank you again for leaving us this response!

May 03, 2024

They are the worst when it comes to servicing. They charged me $400 a week later after I picked up my car. There was nothing that was due when I picked up the car. Now they sent an invoice for $40 More

by Saif mohammed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wesley Roselieb
May 11, 2024 -

Bill Jacobs Volkswagen responded

Saif Mohammed, thank you for taking the time to leave us feedback about your experience with us. Please contact us at (630) 848-6600 when you have an opportunity, and we will be more than happy to try and turn your experience around.

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