Bill Jacobs Volkswagen

Josh did a great job helping us buy the vehicle we wanted on a quick time budget. Communication was quick and responsive. There were two issues that kept it from being a helping us buy the vehicle we wanted on a quick time budget. Communication was quick and responsive. There were two issues that kept it from being a 5. Once was that the strict Coronavirus scheduling kept Josh out of the dealership one of the days and we wanted him to get the full commission, so we had to change our schedule. Second, there was a anti-theft package we weren't told about that showed up on our bill; however, after we questioned it, it was removed from our bill. We appreciated the integrity. Wish I could do 4.5 stars. More

Changing vehicle Josh did a great job on making the sale, extremely helpful and friendly. The best of all is that he made the buying process fast. This is my my third Josh did a great job on making the sale, extremely helpful and friendly. The best of all is that he made the buying process fast. This is my my third VW from Bill Jacobs in Naperville. More

Chris went out of his way to provide my wife and I with exemplary service. He is friendly, personable, knowledgeable and resourceful. I would recommend Chris and Bill Jacobsen to friends and family looking exemplary service. He is friendly, personable, knowledgeable and resourceful. I would recommend Chris and Bill Jacobsen to friends and family looking for a new car. More

new car Perfect experience, Josh Stoll was the best sales car representative and everyone was friendly and helpful. This is my second car, which I have bough Perfect experience, Josh Stoll was the best sales car representative and everyone was friendly and helpful. This is my second car, which I have bought from Bill Jacobs VW in Naperville. Excellent Service, Unbeatable Prices, and a Large Selection of New Vehicles.Fast car buying .. More

Great Car and Fine Salesman Makes Management Tolerable It's hard to be entirely positive about an experience that is always stressful for the consumer who is about to give away or commit to giving away tho It's hard to be entirely positive about an experience that is always stressful for the consumer who is about to give away or commit to giving away thousands of dollars, but the high point of shopping at Bill Jacobs VW was my salesman, Josh Stoll. If the man or woman up-front can help ease that stress, then loving your car can be that much easier. Josh was not a high-pressure salesman, has a great sense of humor, is quite personable and knowledgeable, and walked me through each step of my purchase with as much honesty as I suppose a car salesman is allowed to have. My rating really is about how much I love my car, enjoyed my test drive on the closed track (a big plus!), and got along with Josh. If the product is good, the stress can be temporary and ultimately forgotten. I did not like the bait of The Bill Jacobs Price advertised online, which it turns out requires one to be a first-responder, combat veteran, etc; I would rather know the Bill Jacobs Price and then be surprised/delighted with the further discounts if I was someone eligible. That price was not a starting price, and very little negotiation was allowed by my salesman's invisible superior (if I didn't want to haggle a bit, I could have gone to CarMax - though, honestly, I would not have found my car there), especially the VW Car Net package that I was told was non-negotiable and added several hundred dollars to the price, and that VW corporate is not interested in cash purchasers - money must be made via financing. I get it - it's the auto industry, but that doesn't mean I have to like it. Ultimately, though, I love my car, and if someone I knew was interested in a VW, I would likely tell them to check out BJVW's inventory and staff. More

Everything went really well except communication after Everything went really well except communication after my purchase. I guess they’re only good to you when they’re trying to get your money. What a ni Everything went really well except communication after my purchase. I guess they’re only good to you when they’re trying to get your money. What a nightmare it has been trying to get my refund for a car hold. I was told on Feb 15th by Matt Gottardo (guy that sold me the car) that a check will be mailed to me and to give it 3-5 days. Matt emailed me on Feb 25th asking me to give him a review and in response I said I will as soon as I get the check that I never received and he said to give it another 3-5 business days. I emailed him again yesterday (7 business day after) at around 5:16pm and I was told that their office is “gone for the day” and that he will “get with them tomorrow (today) at 9:15am” when he gets to the office. Mind you, when I was still shopping for cars they so readily told me that they’re open till 9pm in case I wanted to go back the same day to make my purchase! But ok, I’ll let that slide. I emailed Matt again and CC’d Chris Verhagen, the guy I originally spoke to on the phone when I was still shopping around, at 1:29pm today and got no response. I may have missed a call from them earlier today but no one’s left a voicemail so I can’t be sure. At any rate, here is my honest review, I can screenshot the emails and texts if anyone needs them. And I still want my refund. Thank you and have a great day! More

I normally do not post reviews that affect a business negatively. I have worked with most dealerships in the Naperville area and own about $350k worth cars so my review comes in good faith. Certain sales negatively. I have worked with most dealerships in the Naperville area and own about $350k worth cars so my review comes in good faith. Certain sales people within bill Jacobs dealership are pure evil. We finalized a deal in good faith for an employee (considering I have bought vehicles from them before a Passat and an atlas) and paid 1200 for insurance to purchase, set up a time to meet with them and when we went at the arranged time, the manager says sorry the car is sold. They wasted our time. The so called manager had an attitude telling us “you negotiated for too long”. I called his manager who promised to call me back the next day with something but no news from him. They cover for each other. No manager is worth the time there. My guess is the deal they made with me was not a big margin enough so they squeezed someone else of more money. The sales team forces you to purchase options like it’s part of the car. $300 of some security system apparently “cannot be removed” from the car even though we do not want it, but it’s added on the purchase order as options. Tread lightly with these guys. I am never going back to Bill Jacobs. More

What an Experience I met Chris Verhagen through the Auto trader and man am I ever so thankful. Chris and his entire team at Bill Jacobs Volkswagen really treated me grea I met Chris Verhagen through the Auto trader and man am I ever so thankful. Chris and his entire team at Bill Jacobs Volkswagen really treated me great. I flew in from Michigan to Illinois to purchase the car I have always wanted and man it was everything they told me it was and more. Chris and his team are honest and trustworthy. Chris thank you for helping me it was great to meet you i will be introducing many friends and family to you. More

Great experience The staff at Bill Jacobs helped me order the new Golf I wanted as well as counseling me on extending my existing VW lease was absolutely hassle free. The staff at Bill Jacobs helped me order the new Golf I wanted as well as counseling me on extending my existing VW lease was absolutely hassle free. All of the coordination was handled by them in total. More

One of the best dealerships I’ve been to. I would like to thank Josh Stoll for his help finding the perfect car for me! I would recommend him to anyone planning to visit Bill Jacobs! thank Josh Stoll for his help finding the perfect car for me! I would recommend him to anyone planning to visit Bill Jacobs! More