Bill Jacobs Volkswagen

I highly recommend asking for Nikolina Vogler at Bill Jacobs Volkswagen DLR to help you find a new vehicle. I went into Bill Jacobs Volkswagen’s Dealer (DLR) on Aurora Ave in Naperville looking for a Jacobs Volkswagen DLR to help you find a new vehicle. I went into Bill Jacobs Volkswagen’s Dealer (DLR) on Aurora Ave in Naperville looking for a new car on one of the coldest days in January. Nikolina Vogler helped me immediately. She was kind, patient, and really listened to what I needed. That day, I test drove a Golf and a Jetta (and she pulled the car into the service bay to keep me warmer.) She let me know her work hours and offered flexible times. I really appreciate Nikolina helping me even though the car was for my adult daughter. Two days later, my daughter test drove several VW vehicles. Nikolina went above and beyond just a test drive. She showed us color options, explained different models, and offered to find anything we needed in a vehicle. That day, Nikolina gave us printouts with price quotes and explained different financing options. On new vehicles, the Bill Jacobs DLR offers an additional "Total Mile Protection 7-year/100,000-mile limited powertrain warranty” (not offered at all other Volkswagen DLRs.) My daughter test drove different brands at other DLRs. A couple days later, she went in and test drove the vehicles again. She decided to buy the fully-loaded Volkswagen Jetta SEL. With DLR discounts it was only $1,000 more than other brands’ top sedans (which still don’t have as many luxury features as the Jetta SEL.) At 8:00 pm she decided to buy, Nikolina and the DLR stayed open late to let her complete the purchase (it included license plate and registration–no need to go to the DMV). We appreciate all the help and service Nikolina Vogler and Bill Jacobs Volkswagen gave us. Thanks to you all. More

We had an outstanding shopping experience at Bill Jacobs. Aiden Gutierrez provided excellent service in selecting our new vehicle, answered all our questions (and more), and made the whole process seamless a Aiden Gutierrez provided excellent service in selecting our new vehicle, answered all our questions (and more), and made the whole process seamless and delightful. Highly recommend! More

Cesar was great! He was extremely helpful and answered all my questions with absolutely zero pressure. I’d definitely work with him again He was extremely helpful and answered all my questions with absolutely zero pressure. I’d definitely work with him again More

Great dealership. Professional, friendly staff and a smooth, transparent buying process. Highly recommend this dealer. Professional, friendly staff and a smooth, transparent buying process. Highly recommend this dealer. More

Great experience buying my 2022 VW Tiguan CPO from Bill Jacobs Volkswagen. The process was respectful, low-pressure, and transparent from start to finish. Huge thanks to Rodrigo Ojeda for his profession Jacobs Volkswagen. The process was respectful, low-pressure, and transparent from start to finish. Huge thanks to Rodrigo Ojeda for his professionalism, patience, and product knowledge. He took the time to answer all my questions and made sure the deal was right, including securing a lower loan rate, prepaid VW Care, and completing the CPO with an OEM windshield. Highly recommend Bill Jacobs VW and Rodrigo for a straightforward, no-pressure buying experience. More

Richard Butts was a huge help during our search for a new lease at Bill Jacobs Volkswagen. We ended up leasing a 2026 Tiguan R-Line SEL Turbo, and he was extremely knowledgeable throughout the entire process lease at Bill Jacobs Volkswagen. We ended up leasing a 2026 Tiguan R-Line SEL Turbo, and he was extremely knowledgeable throughout the entire process. He took the time to walk us through all the features, explain our options clearly, and made sure we felt comfortable before moving forward. He was responsive, patient, and never made us feel rushed. Overall, it was a smooth, stress-free experience — highly recommend working with Richard. More

Excellent Service Provided and I got nice deals on my trading car and they give me a good price trading car and they give me a good price More

My lease was ending on my current Tiguan, Ricardo and Kelsie both helped me through the process getting into a new car. The process was super smooth and painless. They customer service as always was exce Kelsie both helped me through the process getting into a new car. The process was super smooth and painless. They customer service as always was excellent, they understood what my budget was and didn’t try to push me beyond that at all. They got me a crazy good deal and into a new 2025 Tiguan. More

My wife and I had a great experience dealing with Ricardo Echeverria at VW! He's an excellent person, they treated us very well and were very patient with our purchase! I'll be back for my next lease. Echeverria at VW! He's an excellent person, they treated us very well and were very patient with our purchase! I'll be back for my next lease. More

My experience at this dealership from sales to service has been nothing short of completely unacceptable. Buyer beware. First problems arose during the sales process where i was given an interest rate has been nothing short of completely unacceptable. Buyer beware. First problems arose during the sales process where i was given an interest rate figure that i had been supposedly approved for on the sales floor, then in the finance office i was given another, higher interest rate. When asked about the discrepancy, i was given an incoherent answer, coming down to "that’s just how it settled upstairs. " given that i still wanted the vehicle, i let this go. I should not have, given that this is more than likely willful deception and probably illegal. Second issue was from my pre-delivery inspection. Unbeknownst to me, the service department failed to remove suspension spacers on my brand new vehicle, causing my front suspension mounts to be quote "destroyed” within 1500 miles/90 days, according to John at the service dept. My third issue was also related to this same service. When i brought the vehicle in to service a recall and my suspension suddenly rattling and creaking from my destroyed front suspension, one of their technicians had taken my vehicle for a joyride on the roads immediately around the dealership, reaching speeds up to 75mph on roads that have speed limits that max out at 30. Not to mention that this is during the break-in period of my vehicle, causing unknown damage to the long-term reliability of my car. I have completely lost confidence in my vehicle’s reliability and safety as a result. My fourth issue is the complete unresponsiveness from this dealer. Every single time i call this dealer, no matter what department or person i ask for, or what time of day, i have been told that no one is available to help me, and i am pointed to a voicemail box that is equally unresponsive. You also cant reach these people via E-mail either, they will just ignore it if you’re not actively trying to purchase a vehicle. I had to physically go to this dealer on a saturday afternoon to talk to someone about my issue to actually get some level of service. Totally unprofessional. This dealership, despite my continued patience and accommodation, has completely fallen short every single time i have interacted with them. I would never recommend Bill Jacobs VW/BMW/etc. to anyone i know, because of the terrible quality of service i have received and the utter lack of professionalism from the staff at all levels. Do yourself a favor and don’t trust this dealership with your 5-figure purchase. They don’t care about you once that vehicle leaves the sales floor More